NATURE OF REWARDS AND PUNISHMENTS.--Under all types of
management, the principal rewards consist of promotion and pay, pay
being a broad word used here to include regular wages, a bonus,
shorter hours, other forms of remuneration or recompense; anything
which can be given to the man who does the work to benefit him and
increase his desire to continue doing the work. Punishments may be
negative, that is, they may simply take the form of no reward; or
they may be positive, that is, they may include fines, discharge,
assignment to less remunerative or less desirable work, or any other
thing which can be given to the man to show him that he has not done
what is expected of him and, in theory at least, to lead him to
do better.
NATURE OF DIRECT INCENTIVES.--Direct incentives will be such
native reaction as ambition, pride and pugnacity; will be love of
racing, love of play; love of personal recognition; will be the
outcome of self-confidence and interest, and so on.
THE REWARD UNDER TRADITIONAL MANAGEMENT UNSTANDARDIZED.--As with
all other discussions of any part or form of Traditional Management,
the discussion of the incentive under Traditional Management is
vague from the very nature of the subject. "Traditional" stands for
vagueness and for variation, for the lack of standardization, for
the lack of definiteness in knowledge, in process, in results. The
rewards under Traditional Management, as under all types of
management, are promotion and pay. It must be an almost unthinkably
poor system of management, even under Traditional Management, which
did not attempt to provide for some sort of promotion of the man who
did the most and best work; but the lack of standardization of
conditions, of instructions, of the work itself, and of reward,
makes it almost impossible not only to give the reward, but even to
determine who deserves the reward. Under Traditional Management, the
reward need not be positive, that is, it might simply consist in the
negation of some previously existing disadvantage. It need not be
predetermined. It might be nothing definite. It might not be so set
ahead that the man might look forward to it. In other words it might
simply be the outcome of the good, and in no wise the incentive for
the good. It need not necessarily be personal. It could be shared
with a group, or gang, and lose all feeling of personality. It need
not be a fixed reward or a fixed performance; in fact, if the
management were Traditional it would be almost impossible that it
would be a fixed reward. It might not be an assured reward, and in
most cases it was not a prompt reward. These fixed adjectives
describe the reward of Scientific Management--positive, predetermined,
personal, fixed, assured and prompt. A few of these might apply,
or none might apply to the reward under Traditional Management.
Public-domain text, read in full here on John Shaqi.
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