RESULT TO THE WORK.--Under Traditional Management, where
standards are not established, the worker is constantly delayed by
the necessity for decision of choice, by the lack of knowing what
should be chosen, and by a dearth of standard equipment, materials
and tools from which to choose.
Under Transitory Management, with the introduction of standards,
the elimination of delays and the provision for standard
surroundings and supplies of all kinds, comes increased output of
the desired quality.
Under Scientific Management, not only is output increased and
quality assured, but results of work can be predicted.[13]
RESULTS TO THE WORKER.--Results from standardization to the
worker under Traditional and Transitory Management are the same as,
and are included in, results under Scientific Management.
STATE OF WORKER'S FEELINGS IMPROVED.--Under Scientific
Management the state of the employe's feelings is improved by the
standardization. It is a recognized fact that mental disturbance
from such causes as fear of losing his job will sometimes have the
same ill effect upon a workman as does overwork, or insufficient
rest for overcoming fatigue. It will occasionally wear upon the
nervous system and the digestive organs. Now Scientific Management
by standardization removes from the workman this fear of losing his
job, for the worker knows that if he conforms to the standard
instructions he certainly will not lose his position unless the
business as a whole is unsuccessful.
On the other hand, feelings, such as happiness and contentment,
and even hearing rhythmic sounds, music, etc., are an aid toward
increasing output. For the best results, therefore, under Scientific
Management the worker is furnished with standard conditions; his
train of ideas is held upon the work in hand without interruption,
and the working conditions are such that the managers furnish the
worker with inducements to conform to the standard conditions
happily.
WORKER'S RETENTIVE POWER INCREASED.--We note in the second
place, the increased retentive power of anyone who is working with
standards. There is great difference between different people of the
same degree of intelligence as to their ability to memorize certain
things, especially such as sequences of the elements of a process.
This lack of retentive power is illustrated particularly well in the
cases often found where the student has difficulty in learning to
spell. It is here that the standard instruction card comes into play
to good effect. Its great detail remedies the defect in memorizing
of certain otherwise brilliant workers, and its standard form and
repetition of standard phrases aid the retentive power of the man
who has a good memory.
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