The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
Halleck thus well states the immediate and remote factors in choice:
"The immediate factors are * * * (1) a preceding process of desire; (2)
the presence in consciousness of more than one represented object or
end, to offer an alternative course of action; (3) deliberation
concerning the respective merits of these objects; (4) the voluntary
fiat of decision, which seems to embody most the very essence of will.
The remote factors are extremely difficult to select. The sum total of
the man is felt more in choice than anywhere else. * * * Before a second
person could approximate the outcome, he would have to know certain
remote factors, the principal being: (1) heredity; (2) environment; (3)
education; (4) individual peculiarities." This eminent authority might
well have added an additional element--a most important one--as
follows: (5) SUGGESTION.
The Salesman watching carefully the shifting scale of Deliberation,
injects a telling argument or suggestion into the scale, which gives
weight to his side at a critical stage. He does this in many ways. He
may neutralize an objection by a counter-fact. He adds another proof or
fact here--a little more desire and feeling there, until he brings down
the scale to a decision. It must be remembered that this Deliberation is
_not regarding_ the desirability of the proposition--the prospect has
admitted his desire, either directly or indirectly, and is now engaged
in trying to justify his desire by reason and expediency. He is seeking
for reasons or "excuses" to back up his desire, or perhaps, is
endeavoring to strike a balance of his conflicting desires and feelings.
His mental debate is not over the question of desiring the goods, but
over the expediency and probable result of buying them. It is the "to
buy or not to buy" stage. This is a delicate part of the process of the
purchase, and many prospects act like "see-saws" during the process. The
clever Salesman must be ready with the right argument at the right
place. To him this is the Argumentive Stage. Finally, if the Salesman's
efforts are successful, the balance drops, and the process passes to the
next stage, known as--
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