The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
Old salesmen hold that in the psychology of the sale there is no more
important stage or phase than the introductory stage--the stage of the
Approach. Pierce says: "Experienced salesmen will tell you that the
first five minutes in front of a prospect is worth more than all the
remainder in the matter of getting the check. Why? Because it is then
that the prospect is forming his impressions of you. Usually he is
obliged to form this quick size-up of the man he meets, in order to
conserve his time for important duties. Therefore it is your duty to
have this first impression the best within your power. And the best way
to develop this is to be genuine." But it must never be lost sight of
that the First Impression is solely for the purpose of obtaining an
entrance for the fine edge of your wedge of salesmanship, which you
must then proceed to drive home to its logical conclusion,--the Order.
An impression for impression's sake is a fallacy. Remember the old story
of the Salesman who wrote in that he was not making sales, but that he
was "making a good impression on my customers." The firm wired back to
him: "Go out and make some more impressions--on a snow bank." Do not
lose sight of the real object of your work, in obtaining the preliminary
results.
The National Cash Register Company instructs its salesmen regarding the
First Impression, as follows: "Remember, the first five minutes of
speaking to a man is likely to make or break you as far as that sale is
concerned. If you are in any way antagonistic or offensive to him, you
have hurt your chances badly from the start. If you have failed to
definitely please or attract him, you have not done enough. It isn't
sufficient to be merely a negative quantity. You should make a positive
favorable impression, and not by cajolery nor attempted wit nor
cleverness. The only right way to gain a man's liking is to deserve it.
The majority of men do not often know just what the characteristics of
a man are which makes him pleasing or displeasing to them; but they
_feel_ pleased or displeased, attracted or repulsed, or indifferent, and
the feeling is definite and pronounced, even though they cannot
understand just what makes it. A storekeeper in the smallest way of
business in a little country village is just as susceptible of being
pleased or offended as any merchant prince. It should never be forgotten
that whatever his position may be, 'a man's a man for a' that.'"
Public-domain text, read in full here on John Shaqi.
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