The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
Regarding this matter of Fear, we would say that the experience of the
majority of men who have lived active and strenuous lives, meeting with
all sorts of people under all sorts of circumstances, is that the cause
of Fear of people and things exists chiefly in the imagination. It is
the fear of anticipation rather than the fear of actual conditions. It
is like the fear felt upon approaching a dentist's office--worse than
the actual experience of the chair. Suspense and fearful expectation are
two of the great sources of human weakness. Experience shows us that the
majority of things we fear never happen; that those which do happen are
never so bad as we had feared. Moreover, experience teaches us that when
a real difficulty confronts us, we usually are given the strength and
courage to meet and bear it, or to overcome it--while in our moments of
fearful anticipation these helpful factors are not apparent. Sufficient
for the moment are the evils thereof--it is not the troubles of the
moment which bear us down, but the burdens of future moments which we
have added to our load. The rule is to meet each question or obstacle as
it arises, and not to add fear of trouble beyond to the work of the
moment. Do not cross your bridge till you come to it. The majority of
feared things melt away when you come up to them--they partake of the
nature of the mirage. It is the ghosts of things which never materialize
which cause us the greatest fear. Banish Fearthought from your Mental
Attitude when you make the Approach.
But, a word of warning here: Do not become "fresh" or impudent because
you feel Self Reliant and Fearless. While realizing that _you_ are a
Man, do not forget that the prospect is also one. Impudence is a mark of
weakness rather than of strength--strong men are above this petty thing.
Be polite and courteous. The true gentleman is both self-respecting and
polite. And, after all is said and done, the best Approach that a
Salesman can make is that of a GENTLEMAN. This will win in the long run,
and the consciousness of having so acted will tend to strengthen the
Salesman and preserve his self-respect. Remember not only to manifest
the self-respect of a gentleman--but also to observe the obligations of
politeness and courtesy which are incumbent upon a gentleman. _Noblesse
oblige_--"nobility imposes obligations."
Public-domain text, read in full here on John Shaqi.
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