The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
The National Cash Register Company instructs its salesmen as follows
regarding this stage of the demonstration: "When you have gotten a
prospect to a demonstration you have accomplished a most important step.
You can take it for granted that he is to some extent interested in the
subject. Now, by all means make the most of that opportunity. Say what
you have to say to him thoroughly and carefully. Don't rattle off your
demonstration in a hurry, as if you were wound up and had to say so many
words to the minute. Give him a chance to speak, to ask questions or
make objections. He probably has certain ideas in his mind which may be
a decided help or a decided hindrance to your argument. You ought to
learn what they are. Don't imagine because he listens in silence that he
agrees with you, or even understands all you say. Speak deliberately. If
you see from a puzzled or doubtful look on his face that anything is not
quite plain to him, stop and make it plain. Take time enough to explain
each point thoroughly. Whenever you make a statement that is open to
question, be sure to get his assent to it before you proceed. If he will
not assent to it exactly as you make it, modify it until he does. Get
him to assent in some degree to every proposition you make, so that when
you get to the general result he cannot go back and disagree with you.
Don't do this however as if you were trying to corner him, but with a
simple desire to reach a reasonable basis of argument. Cast aside all
attempts at being a clever talker, all idea that there is any trick of
words or manner, any secret artfulness about selling registers, and put
yourself in the plain, unaffected spirit of a man who has simply a
truth to tell, and is bent upon telling it in the plainest, homliest
way. Avoid above all things the fatal mistake of demonstrating to your
prospect with a sense of fear, haste, and uncertainty. Realize fully the
power of the facts behind you, and have the full confidence of your
convictions; coolly and deliberately make each point clear and
conclusive, and lead the prospect by simple steps up to absolute
conviction."
If you have held your prospect's interested attention during this stage
of the Demonstration, you will find that his imagination is beginning to
work in the direction of making mental pictures of how the thing or
proposition would work for him--how the article would look in his
possession. It is a psychological law that interested investigation, or
consideration, tends to awaken the interest of imagination and desire if
the object of the investigation blends with the general trend of the
person's thought and feelings. The very process of investigation
inevitably brings to light new points of interest. And, then, the act of
investigation and discovery, instinctively creates a feeling of
proprietorship in the thing investigated or discovered. It establishes
an association between the object and its investigator.
Public-domain text, read in full here on John Shaqi.
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