The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
The stage of Imagination is reached when the prospect begins to think of
the thing or proposition in connection with himself. He then begins to
picture it in its application to his needs or requirements, or in
relation to his general desires, tastes and feelings. The Salesman, in
order to awaken the Imagination of the prospect, should endeavor to
paint "word pictures" of the thing in its workings, application, value,
and utility. He should endeavor to make the prospect _see_, mentally,
the desirability of the thing to any man--how it will work for good; how
it will benefit one; how great an advantage it will be for one; how much
good it will be in every way for its possessor. Avoid the personal
application, even at this late stage--make the application general, so
as to avoid scaring off the prospect's pocket book. The whole idea and
aim of this stage of the process of sale is to awaken inclination in the
prospect--to make his mouth water for the thing--to make him begin to
feel that he would like to have it, himself. He must be put into the
mental condition of the woman gazing longingly at the hat in the
milliner's window; or of the boy who is peeking through the knot-hole in
the fence of the base-ball park. He must be led into the feeling that
he is on the outside of the fence or window--and the good thing is
inside. He will then begin to feel the inclination or desire to "get on
the inside."
We once heard a tale of two Southern darkies, which illustrates this
point. The two were riding on the same mule's back coming home from
work. The foremost darkey began relating the story of some roast possum
he had feasted upon the preceding night. He pictured the possum as fat
and tender; how they first "briled" him, and then roasted him in the
oven; how juicy and brown he looked; how nice he smelt; how he was
served up "wid coon-gravy poured all over him;" and finally how nice he
tasted when the narrator dug his teeth into him. The darkey in the rear
displayed increasing signs of uneasiness as the tale proceeded and as he
imagined first the sight, then the smell, and then the _taste_ of the
possum. Finally he groaned, and shouted out: "Shet up, yer fool nigger!
Does yer wanter make me fall clean offen dis yer mewel?" This is the
point--you must make your prospect see, smell and taste the good possum
you have, until he is ready to "fall offen de mewel."
Public-domain text, read in full here on John Shaqi.
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