We come now face to face with the training department--another
individual organization strong enough and important enough to demand as
its head an officer of the rank and title of assistant general manager.
But before we come to consider it in some of the many aspects of its
workings--before we come to see how in these recent years education has
come to be the hand-maiden of merchandising, let us consider the actual
experience of a young woman who recently entered the employment of the
store. She was a college woman--a good many of the store people are
these days. The mass of young women who come trooping out of our
colleges each June are apt to find their employment bents trending more
or less to a common course and in great cycles. Yesterday the cycle was
teaching; the day before, literature or the sciences; today it is
merchandising. The great department-stores of our metropolitan cities in
America are, as we already know, today paying their executives and
sub-executives salaries more than commensurate with the earnings of
those in other lines of industry and well ahead of those in the learned
professions. Moreover, they have brought their hours of employment down
to a point at least approaching those of other business organizations.
Their appeal thus has become measurably greater. And they are reaping
the reward--in the attraction of a higher grade of executive young
women.
[Illustration: THE SCIENCE OF MODERN SALESMANSHIP
Education places the saleswoman of today at highest efficiency.
A Macy schoolroom]
This young woman was of that type. And here is how she came to
Macy's--told in her own words:
"Not at all long, long ago, I went rather hesitatingly into the rooms
labeled 'employment office' at Macy's. 'Hesitatingly' because, if you
have ever gone around very much looking for a job, you know that
'Welcome' is not always written on the door-mat that receives you. But
it is at Macy's--and a woman, who made me feel that she was my friend by
the warmth of her smile, talked with me and after filling out the usual
blanks I was told when to report for work. They were mighty decent, too,
about trying to place me selling the kind of merchandise that _I_ wanted
to sell--and that means a lot!
"The Monday morning that I came to work was, of course, rather
hard--it's not easy to go into any strange and new place and be crazy
about it right at first! There were a lot of us--all new girls--and it
was fun to see what they did to us. We went from the employment office,
where there is a good sign reading 'Say "we" not "I" and "ours" not
"my",' to our locker room (which, by the way, is the best of any of the
places I have ever worked in) and then up to the training department for
a little first time; after which they sent us to our respective
departments. We felt rather like ping-pong balls, being knocked hither
and thither, and though we didn't know why we were doing any of these
things we trusted that those holding the ping-pong bat did.
Public-domain text, read in full here on John Shaqi.
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