At eight-forty-five the barrier at the head of the main employees' stair
at Thirty-fourth Street closes. And in order that there may not be even
the slightest particle of unfairness--one gains an increasing admiration
for the absolute impartiality of an organization such as this--the
pressing of a button at that stairhead automatically orders closed the
two auxiliary entrances in Thirty-fifth. And yet, in order perhaps that
perfectly automatic and impartial systems may, after all, be tinged by a
bit of human sympathy and understanding, eight-forty-five is forever
translated at the employees' doors as eighty-forty-seven. And in cases
of bad weather, hard rain or snow or extreme cold, eight-forty-seven
becomes the stroke of nine by the clock--in very extreme cases even
later, with a special allowance being made from time to time for the
occasional breakdown of New York's rather temperamental transportation
system.
From eight-forty-five (eight-forty-seven) to nine o'clock, the
late-comers--out of breath as a rule and extremely embarrassed into the
bargain--are herded into a special group and given special "late"
passes, without which they may not even enter the locker rooms, to say
nothing of their posts in the store. Sometimes--when the tardiness
percentages of the store have been running to unwonted heights--the
group is admonished; always gently, always considerately. It is made to
them a point of fairness, between the store and themselves. And almost
invariably the admonition is received in the spirit in which it is
given. In other days it was quite customary for the store manager or one
of his several assistants to receive these late-comers personally and
individually and talk to them, heart-to-heart. This method has now been
entirely abolished. It led to controversy. It led to argument. And both
of these led to ill-feeling. Macy's will not tolerate ill-feeling
between its executives and its rank and file. Therefore, anything that
might even tend to such an end was abolished--completely and
permanently.
In due time, and when we are studying in greater detail the Macy family,
we shall come again to the consideration of the methods of checking the
force in in the morning and out again at night--as well as in and out at
different intervals throughout the day. Consider now that it is still
lacking a few brief minutes of nine o'clock on a workday morning. The
sales force are through the lockers and getting to their day's work upon
the floor. The non-selling forces as well--elevator-men, cashiers, all
the rest of them, are at their posts. A doorman is told off to each of
the public street entrances to the main floor. It is the regular post
for each of these. He goes to it a minute or two before the coming of
nine.
Public-domain text, read in full here on John Shaqi.
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