This floor superintendent is a man of considerable discretionary powers. He must be. These powers are being constantly brought into play as he is called upon to decide the merits of this or that customer's claim. He is a man of tact and judgment, both of which qualities are kept in constant operation. Upon his floor he is the direct representative of the management and so looks out for its interests. From his desk upon the floor headquarters he directs and supervises, yet he constantly circulates throughout his various departments and sees to it himself that the matters for which he is responsible are thoroughly carried out. The orderliness of the floor is his special concern, and when, from time to time, it becomes necessary to shift salesclerks from one department to another--as in the case of the numberless special sales requiring extra help--it is he who engineers the details of the transfer. Acting as lieutenants to the floor superintendents are the section managers, who, as we have already seen, were in the store of yesterday known as "floorwalkers." But in the Macy's of today something considerably different is meant from the superannuated and somewhat pompous gentleman who used to condescend, when we asked for the location of silverware, to wave us away with a cryptic "second-aisle-to-the-right-rear-of-the-store." It now means a live, up-to-date, agreeable gentleman, with a man's-size job to fill. Not only must he ascertain the customers' needs and direct all of them, plainly and courteously, but he has direct supervision over all of the employees within his section. He is held responsible for their deportment and it is his duty to observe, as far as possible, their mental, moral and physical condition. He must be able to detect errors in the methods used by his salesclerks, and in order that he may be in a position to teach them correct methods, he must, himself, be master of the store system. Parts of this constantly are being changed, so that in addition to all of these other qualities, the successful section manager must possess an alert mind. The importance of his work may be visualized to some slight extent at least by the manual which is prepared for his guidance. This is a loose-leaf book of some fifty closely printed pages; the number varying according to the changes in the store system which are made from time to time. Just to give you a slight idea of what this captain of a merchandising army has upon his mind, consider that under the division entitled "Section Managers' Daily Duties" there are forty-six different items, and under "Miscellaneous Duties" thirteen. Moreover, he must have at his instant command all the technical procedure regarding transactions and forms, refunds, complaints, transfers, employees' shopping, the Internal Revenue Law, accidents, and then some more. I submit this as a job requiring all that a man has of fortitude and delicacy!