The romance of the Canadian Pacific RailwayMacBeth, R. G. (Roderick George)
History
The romance of the Canadian Pacific Railway
MacBeth, R. G. (Roderick George)
Canadian Pacific Railway Company
To give another example: One day Mr. Van Horne overheard a trainman in
rather sharp altercation with an irritable and unreasonable passenger,
and speaking to this trainman afterwards, Van Horne said: “You are not
to consider your own personal feelings when you are dealing with these
people. You should not have any. You are the road’s while you are on
duty; your reply is the road’s; and the road’s first law is courtesy.”
The reader will see that while, in one sense, this seems to suppress the
individuality of the employee, there is another sense in which it
honours his position by making him, in that connection, the accredited
representative of the Company. Mr. Van Horne inculcated this in many
different ways, till employees took a pride in the road. They felt they
were part of it. Even Van Horne’s faithful coloured car-porter, the
well-known Jimmie French, used to tell passengers “how we built the C.
P. R.” It will be recalled that when that porter died, Mr. Van Horne,
who grieved greatly over the passing of a friend, walked in the funeral
procession as chief mourner. That is the spirit of the road.
It would be impossible to mention a fraction of the famous travellers
who have made the Canadian Pacific their way of travel, but there are
two of the public men of that period who had been protagonist and
antagonist on the subject for years, whose journey to the Coast had more
than usual interest on that account. The one was Sir John A. Macdonald;
the other was the Hon. Edward Blake.
Public-domain text, read in full here on John Shaqi.
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