There are several good stories told of the action of the Pullman Company in cases where they "had the goods" on the offending hotel porters. As the company is in no sense required by law to make refund, but does so only for a convenience to its patrons, it is possible to refuse to make a refund if the case justifies the action. At a popular watering place an enterprising hotel employee figured out that on the day following Easter a large number of guests would leave on a certain popular train. Accordingly, like the theater "scalper," he purchased outright a large block of tickets on this train, in fact, every lower on the two Pullman sleepers. Fortunately the local agent of the company sensed that there was something "rotten in the state of Denmark" and made provision for two additional sleepers beyond the usual two which travel warranted. Being able to secure satisfactory accommodations direct from the agent the passengers failed to patronize the hotel porter's be-tipped and premiumed wares, and he, "stuck with the goods," tried a few days later to throw them back for refund on the Pullman Company. Their refusal cost him an even hundred dollars and broke up a peculiarly bad condition in that particular locality. Many, indeed, are the difficulties attending the operation of a system of such magnitude, and it is only by a consideration of these difficulties that the true wonder of a service so nearly perfect can be appreciated. The operation of a system of such magnitude as the Pullman Company necessitates an operating organization letter perfect in its detail. Such an organization cannot be built to order; it must be a development, the result of years of wearying experience and costly experiment. In the introduction to the official book of instruction provided to car employees of the company, occurs, above the signature of the general superintendent, this sentence: "The most important feature to be observed at all times is to satisfy and please passengers." It is an apparently simple commission, a natural expression of desire, but a brief investigation of the requirements necessary "to satisfy and please" twenty-six million passengers, traveling rapidly from place to place, from north to south and from coast to coast, regardless of climate or locality, discloses a service and machinery for the carrying out of that service complete beyond the realization of the most discerning traveler.