To comprehend more clearly the details of this nation-wide service it
must be considered in its two aspects--the material equipment which the
operation of the cars requires, and the personal service afforded by the
employees of the company. To give this service 7,500 cars of the Pullman
Company are operated over one hundred and thirty-seven railroads, or a
total of 223,489 miles of track, reaching practically every point in
the country from which or to which a person might desire to travel.
To operate these cars an army of over ten thousand car employees are
required, while seven thousand more are employed to keep the cars in
repair, and maintain them in a clean and sanitary condition.
The Pullman Company maintains, in addition to the great plant at
Pullman, six repair shops situated at various convenient points
throughout the country where cars are repaired and maintained in good
condition. In 1916, a total of 5,115 cars were repaired at these
various shops at a cost of over five million dollars. Only by such rigid
maintenance can the cars be kept in the almost invariably excellent
condition in which they are found by the public.
[Illustration: Modern Pullman steel sleeping car, ready to be made up
for the night]
[Illustration: Modern Pullman steel sleeping car during the day]
Years ago the wearied traveler wrapped his great coat about him for his
midnight journey. Later a few "sleeping" cars of primitive construction
provided sheets and blankets which were stored in a cupboard in the end
of the car. As these were washed only at irregular intervals, it was
a lucky passenger who found clean linen for his bed, and if he did not
make up the bed himself, it was the brakeman who provided this domestic
service. Naturally no one thought of undressing for the night, and when
the Pullman car was first introduced it was necessary to print on the
back of the tickets and in the employees' rules book the warning that
passengers must not retire with their boots on.
Today the Pullman Company to provide clean linen nightly for each
passenger, keeps on hand 1,858,178 sheets, which are valued at
$980,553.00, and 1,403,354 pillow slips worth $186,475.00. In the twelve
months ending April 27, 1916, over two hundred thousand sheets, valued
at over one hundred thousand dollars, and nearly two hundred thousand
pillow cases, valued at over twenty thousand dollars, were condemned.
And during the same period 108,492,359 pieces of linen, including
both sheets and pillow cases were washed and ironed. In the matter of
condemnation, it is interesting to learn that the slightest tear or
stain is considered sufficient cause. These figures are staggering in
their immensity, but even more amazing is the system by which these
articles are provided, changed, washed, returned in traveling hotels, at
times hundreds of miles removed from the nearest supply station.
Public-domain text, read in full here on John Shaqi.
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