It was Lady Harman who steered the newly launched institutions through these first entanglements. It was her first important advantage in the struggle that had hitherto been going relentlessly against her. She now displayed her peculiar gift, a gift that indeed is unhappily all too rare among philanthropists, the gift of not being able to classify the people with whom she was dealing, but of continuing to regard them as a multitude of individualized souls as distinct and considerable as herself. That makes no doubt for slowness and “inefficiency” and complexity in organization, but it does make for understandings. And now, through a little talk with Susan Burnet about her sister’s attitude upon the dispute, she was able to take the whole situation in the flank. Like many people who are not easily clear, Lady Harman when she was clear acted with very considerable decision, which was perhaps none the less effective because of the large softnesses of her manner. She surprised Sir Isaac by coming of her own accord into his study, where with an altogether novel disfavour he sat contemplating the detailed plans for the Sydenham Hostel. “I think I’ve found out what the trouble is,” she said. “What trouble?” “About my hostel.” “How do you know?” “I’ve been finding out what the girls are saying.” “They’d say anything.” “I don’t think they’re clever enough for that,” said Lady Harman after consideration. She recovered her thread. “You see, Isaac, they’ve been frightened by the Rules. I didn’t know you had printed a set of Rules.” “One must _have_ rules, Elly.” “In the background,” she decided. “But you see these Rules—were made conspicuous. They were printed in two colours on wall cards just exactly like that list of rules and scale of fines you had to withdraw——” “I know,” said Sir Isaac, shortly. “It reminded the girls. And that circular that seems to threaten them if they don’t give up their lodgings and come in. And the way the front is got up to look just exactly like one of the refreshment-room branches—it makes them feel it will be un-homelike, and that there will be a kind of repetition in the evening of all the discipline and regulations they have to put up with during the day.” “Have to put up with!” murmured Sir Isaac. “I wish that had been thought of sooner. If we had made the places look a little more ordinary and called them Osborne House or something a little old-fashioned like that, something with a touch of the Old Queen about it and all that kind of thing.” “We can’t go to the expense of taking down all those big gilt letters just to please the fancies of Miss Babs Wheeler.” “It’s too late now to do that, perhaps. But we could do something, I think, to remove the suspicions ... I want, Isaac——I think——” She pulled herself together to announce her determination. “I think if I were to go to the girls and meet a delegation of them, and just talk to them plainly about what we mean by this hostel.”