Trains of Recollection: Drawn from Fifty Years of Railway Service in Scotland and Canada, and told to Arthur HawkesHanna, D. B. (David Blyth)
History
Trains of Recollection: Drawn from Fifty Years of Railway Service in Scotland and Canada, and told to Arthur Hawkes
Hanna, D. B. (David Blyth)
Canadian National Railways; Railroads -- Canada; Railroads -- Scotland
A railway officer, like the centurion who, being under authority,
had soldiers under him, may wire two or three thousand miles to a
subordinate and know that his directions will be obeyed. Perhaps
there is no more potent inducer of a sense of authority than this
ability to command, at long range, by the invisible messenger. It
sometimes produces in a railway official, to whom the wires are free,
a rather morbid pride in keeping in touch with his office when he
is away, by making his office keep constantly in touch with him. An
old colleague used to say that if he could edit the departmental
telegrams of any leading railway system on this continent, and
be paid a cent a word for prevented verbiage, he would become
disgracefully rich in five years.
The admirable tendency in executive efficiency--the encouragement
of initiative--is represented by the practice of the departmental
head whose duty carried him often and far afield--frequently for
weeks at a time he would be absent from his office. He secured the
ablest assistance his appropriation afforded; and when he went away
his instruction to his deputy was:--“Don’t bother me with telegrams,
unless it is absolutely necessary--I assume you are equal to your
job. Whatever comes up, don’t be afraid to deal with it, according to
your best judgment. Always have a clear reason for whatever action
you take, and when I come back I will back you up, even if I don’t
agree with all you have done.”
It is rather a tempting excursus--this discussion of the discovery
and use of executive ability; but it must be passed by, with the
further remark that, on the whole, railways, as I have known them,
are staffed by able, conscientious men, in all ranks; and that, while
our twenty years of phenomenal expansion cannot recur, and the scope
for promotions will be limited, compared with what it was, railway
service will always be a great arena for the use of talents of the
highest order, even though they may first be exercised in the most
unlikely-looking corners of a great system.
Railway rivalry is as keen as any other rivalry in business or
politics, though I think it is healthier than what one sometimes
sees in the political sphere, where ultimate rewards and punishments
lie with electorates who may have given no study to the affairs
they judge. Human nature being human nature, the personal equation
sometimes enters prejudicially into the larger responsibilities
confided to individuals.
Public-domain text, read in full here on John Shaqi.
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