LESK next presented the results of an experiment conducted by Dennis Egan
and involving thirty-six students at Cornell, one third of them
undergraduate chemistry majors, one third senior undergraduate chemistry
majors, and one third graduate chemistry students. A third of them
received the paper journals, the traditional paper copies and chemical
abstracts on paper. A third received image displays of the pictures of
the pages, and a third received the text display with pop-up graphics.
The students were given several questions made up by some chemistry
professors. The questions fell into five classes, ranging from very easy
to very difficult, and included questions designed to simulate browsing
as well as a traditional information retrieval-type task.
LESK furnished the following results. In the straightforward question
search--the question being, what is the phosphorus oxygen bond distance
and hydroxy phosphate?--the students were told that they could take
fifteen minutes and, then, if they wished, give up. The students with
paper took more than fifteen minutes on average, and yet most of them
gave up. The students with either electronic format, text or image,
received good scores in reasonable time, hardly ever had to give up, and
usually found the right answer.
In the browsing study, the students were given a list of eight topics,
told to imagine that an issue of the Journal of the American Chemical
Society had just appeared on their desks, and were also told to flip
through it and to find topics mentioned in the issue. The average scores
were about the same. (The students were told to answer yes or no about
whether or not particular topics appeared.) The errors, however, were
quite different. The students with paper rarely said that something
appeared when it had not. But they often failed to find something
actually mentioned in the issue. The computer people found numerous
things, but they also frequently said that a topic was mentioned when it
was not. (The reason, of course, was that they were performing word
searches. They were finding that words were mentioned and they were
concluding that they had accomplished their task.)
This question also contained a trick to test the issue of serendipity.
The students were given another list of eight topics and instructed,
without taking a second look at the journal, to recall how many of this
new list of eight topics were in this particular issue. This was an
attempt to see if they performed better at remembering what they were not
looking for. They all performed about the same, paper or electronics,
about 62 percent accurate. In short, LESK said, people were not very
good when it came to serendipity, but they were no worse at it with
computers than they were with paper.
(LESK gave a parenthetical illustration of the learning curve of students
who used SuperBook.)
Public-domain text, read in full here on John Shaqi.
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