Banks and Their Customers: A practical guide for all who keep banking accounts from the customers' point of viewWarren, Henry
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Banks and Their Customers: A practical guide for all who keep banking accounts from the customers' point of view
Warren, Henry
Banks and banking -- Great Britain
Having disposed of the paying average credit balances we can now
discuss those accounts that have a large turn-over. A trader, for
instance, who draws a considerable number of cheques during the course
of a half-year, and whose balance is small, cannot expect his banker
to work his account free of charge; but it is difficult to draw up a
table showing what he ought to pay, for the simple reason that some
bank-managers debit him with a rate which they think he will stand. A
¹/₁₆ per cent. commission, that is to say, 1s. 3d. upon each £100 he
draws out by cheque, seems a very full rate; and as there is a good
market for this class of account he should not disburse one penny more.
The owner, who always has a balance on the right side, can, if he find
his banker unreasonable, easily negotiate with his rivals, who are
delighted to see fresh faces. Indeed, it is quite possible that he may
succeed in getting his account worked free, or for a nominal fee of
half a guinea or so, if the turn-over is not very large.
It is now time, perhaps, to give a brief sketch of the manner in which
a manager charges his ledgers at the end of the quarter or half-year.
As a rule he and the accountant go through the books together; and
as there is no recognized scale by which the charges are regulated
it follows that they consider the man as well as the nature of his
account. The business of the manager is to make his branch pay;
therefore, if you do not criticize your commission rate, you may rest
assured that he will succeed brilliantly at your expense. Should he
think that the customer lacks experience, and is not acquainted with
the fact that competition between bank and bank for creditor accounts
is active, then he charges him ⅛ per cent. When, on the other hand, he
is aware that the client checks his expenses, caution is exercised;
and if the manager decide to claim commission the sum debited will be
extremely small.
After all, in the ordinary affairs of life one does not accept without
question the price of the seller; and if a customer be so unwise as
to think that a bank-manager has a higher sense of honour than his
kind, then he must be prepared to take the natural consequences. For
instance, D and E keep an average balance of £100 in their bankers’
hands, and the turn-over of each account is about £1,500 for the
half-year. The manager, knowing that D is not critical, charges him
¹/₁₆ per cent. commission, or 18s. 9d. E, he asserts, is a most
unpleasant man, who, when charged upon a previous occasion, threatened
to remove his account unless the sum were given back to him; E,
therefore, who is aware that competition is one of the factors that
determine price, has his business done free.
Public-domain text, read in full here on John Shaqi.
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