Behind the Scenes in a HotelConsumers' League of New York City
History
Behind the Scenes in a Hotel
Consumers' League of New York City
Hotels -- Employees; Women -- Employment -- New York (State)
The function of the housekeeping department in a hotel is the housing of
guests. It has sole charge of the bedroom floors. The function of the
women workers in this department is to clean the bedrooms and corridors,
to change the linen on the beds, to dust and sweep, supply fresh towels
and soap and care for the baths, private and public. The bulk of this
work falls in the daylight hours when guests have risen and gone about
their business. In the large transient hotels, however, guests are
coming into the hotel and leaving it until midnight. Part of the workers
must, therefore, be on hand to attend to the incidental wants of the
guests and make up new rooms at night.
The women employed in greatest numbers in the housekeeping department
are the chambermaids, who clean rooms and make the beds, the bathmaids,
who clean and scrub out the bathrooms and corridors and the special
cleaners. Of these, the bathmaids’ and cleaners’ work falls in fairly
regular shifts. Bathmaids work a day shift and cleaners, in the big
hotels, work a day and a night shift. Chambermaids, on the other hand,
have night work distributed among them according to the needs of the
establishment.
* * * * *
[Sidenote: Bathmaids’ and cleaners’ hours]
The work of the bathmaids and the cleaners is, perhaps, the hardest
women have to do in hotels. All day long they scrub out wash basins,
tubs and toilets, polish brass, and mop up floors on their hands and
knees. Their work is of fairly uniform intensity. It is “humiliating
work,” as one bathmaid said, and for this reason the higher type of maid
refuses to take it. The hours of the bathmaids are, however, the best in
the housekeeping department. This has led some chambermaids in spite of
prejudice against the work to prefer bathmaids’ jobs. In thirteen hotels
in which work was obtained in the housekeeping department bathmaids
worked a nine-hour day or less. The hours of work fell between 7.30 and
5 o’clock. In two hotels, they worked 8½-hour days, 7 hotels a 7½-hour
day, in 3 hotels a 7-hour day and in one hotel a 6½-hour day.[4] Lunch
periods were unstandardized, as most of the bathmaids ate in the hotels.
Footnote 4:
The hours given are exclusive of the lunch period. One-half hour has
been deducted in computing the daily hour schedules.
The special cleaners worked the same daily hours as bathmaids. In some
hotels there was a squad of night cleaners also who worked from 6 P.M.
to 12 midnight, and in the largest hotels there was another shift
working from 12 midnight until 7 A.M. No information could be secured
concerning these night shifts.
Public-domain text, read in full here on John Shaqi.
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