Behind the Scenes in a HotelConsumers' League of New York City
History
Behind the Scenes in a Hotel
Consumers' League of New York City
Hotels -- Employees; Women -- Employment -- New York (State)
Beds had adequate linen which was usually clean, though often ragged.
Towels and soap were furnished by the hotel in every case. In the larger
hotels a maid cared for the rooms and made the beds. In the smaller
hotels this was done by the workers, and bedrooms were very carelessly
kept. There was an adequate number of baths and toilets in the largest,
modern hotels of New York City, although they were often ill-kept and
dirty. In the small hotels in New York City and in the hotels of the
other cities of the State an inadequate number of baths and toilets were
found and the plumbing was poor. Baths were ill-kept and often the hot
and cold water faucets were out of order. In some hotels maids were
expected to use guests’ toilets and showers at odd hours.
Laundry facilities were inadequate except in the largest New York
hotels. Maids washed their clothes at night and hung them in their rooms
to dry. The damp and unhealthful atmosphere in a bedroom in which wet
clothes are hanging can be imagined. In some cases an iron could be
secured from the linen room. In others, maids bought their own irons
which they attached to electric lights in their rooms. In several hotels
maids were required to wash their own uniforms under these conditions
and often they washed clothes for the guests.
In no hotel in which the investigators worked was there a room in which
women workers could receive guests. For social life they were forced
outside the hotel to the streets. In only one hotel was there a
telephone in the employees’ quarters. Three hotels had rest rooms for
women workers with comfortable chairs and tables. Two had victrolas and
one had a piano in its rest room. No books or magazines were ever found.
In the majority of hotels there was not a comfortable chair which women
workers living-in could use while off duty. They spent their recreation
hours talking on trunks in the halls or lying on the beds in their
rooms.
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RECOMMENDATIONS
On the basis of the facts set forth in this report, the Consumers’
League of New York believes that there is need for _a special code for
the hotel industry_. The nature of the work in hotels is such that
regulations regarding the length of hours and the distribution of hours
in shifts cannot be made to apply to all occupations alike. Separate
arrangements, therefore, must be made for chambermaids, pantry workers,
waitresses, etc. The Consumers’ League recommends that a more intensive
and extensive investigation be made by the State Industrial Commission
to secure additional information necessary for drafting such a special
code.
A Special Code for the Hotel Industry
The recommendations of the Consumers’ League as to points which should
be considered in drafting a code for the hotel industry follow.
Public-domain text, read in full here on John Shaqi.
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