Behind the Scenes in a HotelConsumers' League of New York City
History
Behind the Scenes in a Hotel
Consumers' League of New York City
Hotels -- Employees; Women -- Employment -- New York (State)
At present there is a return to the use of the advertisement and private
employment agency. The old, unintelligent method of hiring the first
worker in line after a casual interview, whether or not more suitable
candidates may be available, is again the practice. In all but five of
the hotels in which work was applied for the timekeeper and the head of
the department interviewed the worker. It is true that some of the
larger hotels in New York City under the control of big hotel
corporations have developed employment departments. The employment
managers have no labor policy, however. They are little more than
clerks. They receive calls from the heads of departments and refer
workers to them as they apply. No central record is kept. No job
specifications have been worked out and no record is kept of the workers
who leave. Even where there are employment managers the actual hiring is
done by the heads of departments whose attitude is only too often,
“These girls won’t stay long anyway, so it doesn’t much matter who is
hired.”
* * * * *
The following example illustrates how unintelligently an interview can
be carried on by a housekeeper who was apparently an excellent manager
of her department in other respects. The bad psychology and entire lack
of employment technique in the interview is obvious. The interview took
place in a first class hotel of a first class city in New York State.
The girl waited for three-quarters of an hour outside the linen room.
Finally, the housekeeper, a robust, emphatic person, came up the stairs.
The girl took the initiative:
“Are you the housekeeper?”
“Yes,” in a forbidding tone.
“Do you need any chambermaids?” She gave the girl an appraising
look. She seemed to suspend judgment temporarily.
“Why, yes,” she replied ungraciously, “I do need a steady girl.
Are you a floater?”
“No, I’m not a floater,” was the quick reply suggested to the
girl. The housekeeper looked skeptical, but went on.
“Where’ve you worked?”
“—— in Albany.”
“Oh,” and she registered faint satisfaction, “that’s the same
management as this hotel,” then, hardening again, “and did you
get tired of that?”
“Oh, no,” replied the candidate, quick to get her cue, “I liked
it. I had to leave when we moved away from there.” The
housekeeper was mollified.
“You live here now?”
“Yes, I’m goin’ to. I ain’t got any people. I come from Lake
George,” showing she was a floater after all.
“You sure you ain’t a floater and you’ll come Sundays, every
Sunday and take your night watches?” suggesting to the girl that
she will expect her to be skipping Sunday and watches. “Well,
wages is $10.50 a week, live out, hours 8-3 with night watch
every 20th night from 6 to 11 P.M. When can you start?”
“Tomorrow.”
“All right, now don’t go back on me, will you?” implying that
the girls usually do.
Public-domain text, read in full here on John Shaqi.
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