Public opinion; Public relations; Publicity; Social psychology
Let us analyze, for example, the activities of the health departments
of such large cities as New York. Of recent years, Health Commissioner
Royal S. Copeland and his statements have formed a fairly regular part
of the day’s news. Publicity is, in fact, one of the major functions of
the Health Department, inasmuch as its constructive work depends to a
considerable extent upon the public education it provides in combating
evils and in building up a spirit of individual and group coöperation
in all health matters. When the Health Department recognizes that such
diseases as cancer, tuberculosis and those following malnutrition
are due generally to ignorance or neglect and that amelioration or
prevention will be the result of knowledge, it is the next logical step
for this department to devote strenuous efforts to its public relations
campaign. The department accordingly does exactly this.
Even governments to-day act upon the principle that it is not
sufficient to govern their own citizens well and to assure the people
that they are acting whole-heartedly in their behalf. They understand
that the public opinion of the entire world is important to their
welfare. Thus Lithuania, already noted, while it had the unbounded love
and support of its own people, was nevertheless in danger of extinction
because it was unknown outside of the immediate boundaries of those
nations which had a personal interest in it. Lithuania was wanted by
Poland; it was wanted by Russia. It was ignored by other nations.
Therefore, through the aid of a public relations expert, Lithuania
issued pamphlets, it paraded, it figured in pictures and motion
pictures and developed a favorable sentiment throughout the world that
in the end gave Lithuania its freedom.
In industry and business, of course, there is another consideration
of first-rate importance, besides the danger of interference by the
public in the conduct of the industry--the increasing intensity of
competition. Business and sales are no longer to be had, if ever
they were to be had for the asking. It must be clear to any one who
has looked through the mass of advertising in street cars, subways,
newspapers and magazines, and the other avenues of approach to the
public, that products and services press hard upon one another in the
effort to focus public attention on their offerings and to induce
favorable action.
The keen competition in the selling of products for public favor makes
it imperative that the seller consider other things than merely his
product in trying to build up a favorable public reaction. He must
either himself appraise the public mind and his relation to it or he
must engage the services of an expert who can aid him to do this. He
may to-day consider, for instance, in his sales campaign, not only the
quality of his soap but the working conditions, the hours of labor,
even the living conditions of the men who make it.
Public-domain text, read in full here on John Shaqi.
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