Public opinion; Public relations; Publicity; Social psychology
As an illustration of the boosting principle Mr. Martin points out the
readiness of most groups to enter upon conflict of one kind or another
with opposing groups. “Nothing so easily catches general attention
and grips a crowd as a contest of any kind,” he says. “The crowd
unconsciously identifies its members with one or the other competitor.
Success enables the winning crowd to ‘crow over’ the losers. Such an
action becomes symbolical, and is utilized by the ego to enhance its
feeling of importance. In society this egoism tends to take the form of
the desire for dominance.” According to Mr. Martin, that is why “...
whenever any attempt is being made to secure recruits for a movement
or a point of view the leaders intuitively assume and reiterate the
certainty of ultimate victory.”
Two points which Mr. Martin makes seem to me most important. In the
first place, Mr. Martin points out with absolute justice that the
crowd-mind is by no means limited to the ignorant. “Any class,” he
says, “may behave and think as a crowd--in fact, it usually does so in
so far as its class interests are concerned.” Neither is the crowd-mind
to be found only when there is a physical agglomeration of people. This
fact is important to an understanding of the problems of the public
relations counsel, because he must bear in mind always that the readers
of advertisements, the recipients of letters, the solitary listener at
a radio speech, the reader of the morning newspapers are mysteriously
part of the crowd-mind.
When Bergson came to America about a decade ago, men and women flocked
to his classes, both the French and the English sessions. It was
obvious to the observer that numbers of disciples who conscientiously
attended the full course of lectures understood almost nothing of what
was being said. Their behavior was an instance of the crowd-mind.
Everybody read “Main Street.” Each reader in his own study tried to
react as a crowd-mind. They felt as they thought they ought to.
Initiation scandals, where the crowd-mind has created a brutality not
possible to individuals, take place not only in brotherhoods among what
Mr. Martin calls “the lower classes,” but also among well-bred college
youths and the fraternal orders of successful business and professional
men. A more specific instance is the football game, with its
manifestations of the crowd-mind among a selected group of individuals.
The Ku Klux Klan has numbered among its violent supporters some of the
“best” families of the affected localities.
Public-domain text, read in full here on John Shaqi.
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