Cyclopedia of Commerce, Accountancy, Business Administration, v. 01 (of 10)American School of Correspondence
General
Cyclopedia of Commerce, Accountancy, Business Administration, v. 01 (of 10)
American School of Correspondence
Accounting; Business; Commerce
=Interdepartment Correspondence.= Of considerable importance in every
large organization is the interdepartment correspondence--the notes
from one department head to another. Every department head finds it
necessary at times to request information from other departments.
Even with an intercommunicating telephone system, with which every
large office and plant should be equipped, many of these requests are
of a nature that, to guard against misunderstandings, demand written
communications.
Usually, these communications call for prompt replies; a letter from
a customer may be held or some important action delayed until the
information is received. A good rule for the correspondent is to
give attention to these notes as soon as received, and answer them
at the earliest possible moment. The stenographer should, as a rule,
write these notes first, or if written in the order in which they are
dictated, should place them on the correspondent's desk immediately.
Of course, judgment must be exercised, for some of these notes do not
require immediate attention and should be held until more important
correspondence is disposed of.
There are also many notes giving instructions, either from a department
head to his subordinates, or from the executive heads to the heads of
departments. Except on general orders, affecting all employes, the
names of all department heads to whom the order applies, should appear
at the head of such notes. The manager may wish to call attention to
some act, common to all department heads, without making it a personal
matter with any one of them, so writes the same note to all. For
example:
July 15, 1909.
Mr. Blake,
Mr. Watson,
Mr. Kimball,
Mr. Cobb,
Mr. Royce,
Gentlemen;
During the past few days some of you have been a little careless about
getting to the office on time. If you arrive 5 or 10 minutes late,
it will have a very unfortunate effect on the discipline of your
department, and I trust that each of you will strive to overcome the
habit of arriving late--a habit which, I am sure, is entirely due to
carelessness on your part.
Yours truly,
General Manager.
In the above example, five copies of the note are required, and four
of these can be carbon copies. When Mr. Blake or Mr. Watson receives
the note, he knows that it is not addressed to him alone, but that each
of the others has received a copy. Without detracting from, but rather
adding to, its effectiveness, this note leaves a much more pleasant
impression than a personal note to each man. No one man feels that he
has been singled out for criticism.
CORRESPONDENCE SHORT CUTS
=Dictating by Number.= One of the greatest time savers in handling
correspondence is dictation by numbers. The plan is to indicate each
letter by a number, instead, of requiring the stenographer to take down
the name and address.
Public-domain text, read in full here on John Shaqi.
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