Cyrus Hall McCormick: His Life and WorkCasson, Herbert Newton
History
Cyrus Hall McCormick: His Life and Work
Casson, Herbert Newton
Harvesting machinery; McCormick, Cyrus Hall, 1809-1884
Moving at once from one obstacle to another, as McCormick did throughout
the whole course of his life, he now began to create the best possible
_system_ of selling his Reapers to the farmers. This he had to do, for
the reason that there was no means at that time whereby he could offer
them for sale. The village blacksmith was too busy at his anvil to
become an agent. The village storekeeper was not a mechanic, and was
too careful of his reputation among the farmers to offer for sale a
machine that he did not understand. Therefore, McCormick bent all his
energies to this new task of devising a mode of action. He began to
develop what he was apt to call "the finger-ends of the business." And
he created a new species of commercial organization which is by many
thought to be fully as remarkable as his invention of the Reaper.
First, he gave a _Written Guarantee_ with every machine. He had
conceived of this inducement as early as 1842. He "warranted the
performance of the Reaper in every respect," and by this means made
seven sales in that year. In 1848 he had his guarantee printed like an
advertisement, with a picture of the Reaper at the top, and blank spaces
for the farmer, the agent, and two witnesses to sign. The price of the
machine was to be $120. The farmer was to pay $30 cash, and the balance
in six months, on condition that the Reaper would cut one and a half
acres an hour, that it would scatter less grain than the grain-cradle,
that it was well made, and that the raking off could easily be done from
a raker's seat. If the Reaper failed to fulfil these promises, it was to
be brought back and the $30 was to be refunded.
This idea of giving a free trial, and returning the money to any
dissatisfied customer, was at that time new and revolutionary. To-day it
is the code of the department store, and even the mail-order
establishments are in many instances adopting it. It has become one of
the higher laws of the business world. It has driven that discreditable
maxim, "Let the buyer beware," out of all decent commercialism. To
McCormick, who had never studied the selfish economic theories of his
day, there was no reason for any antagonism between buyer and seller. He
trusted his Reaper and he trusted the farmers. And he built his business
foursquare on this confidence.
Public-domain text, read in full here on John Shaqi.
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