"H'm, h'm," said Roger, "that's a fact. Marcosson said that, as soon as
any one could do better for me than they could, they expected me to
leave. And it is a fact that, out of all the managers they have had,
only three of them have left. Of course, it's a fairly young
organization--been in existence only about five or six years; but the
employees are treated so well that they rarely want to leave.
"You know I get an interest in the profits the store makes--"
And that reminded me, I hadn't yet worked out that profit-sharing plan
for my people! It had been no easy job.
"Another thing," continued Roger, "Marcosson said that impressed me very
much. 'We are going to give you a share in the profits, Mr. Burns,' he
said, 'because we believe it is due you.' You know, Jackdaw, Marcosson
is the kind of man you can speak right out to--not the kind of man you
get scared of at all; so I said to him: 'I've heard many people say that
profit-sharing isn't a success.' 'So far as we are concerned, it is,' he
said. 'Most retailers who go into profit-sharing plans go into them with
but a very slight study of the problem. They don't think the thing
through to a logical conclusion, and they put into operation some
half-baked plan which, of course, does not work out right, and then,
instead of blaming the plan they damn the policy as a whole!
Profit-sharing is necessary in modern retail business; but its operation
must be planned in a common-sense way to be successful. One might just
as well complain of the principles of arithmetic because one cannot do a
sum correctly!'
"But let me get back to my story of how we came here," said Roger,
lighting a fresh cigar. . . .
While he was talking, I had been looking at Roger, and comparing him to
the old Roger Burns I had known a year or so ago. He had grown
bigger--not in size, you understand, but he was a bigger man--he had a
personality which he never had had before. He had more confidence in
himself, and I attributed this to the fact that he was sure of what he
was about. He knew exactly what was expected of him--he had been trained
thoroughly to do it, and that had given him a confidence which I was
sure will make for his success in Farmdale. Frankly, I felt that, as a
competitor, he was going to be a much keener one than Stigler ever had
been.
"The New England Hardware Company," continued Roger, "has money enough
to open as many stores as it wishes; but it can open stores only as
quickly as it can get men. So the first thing it seeks is a man who is
likely to make a good manager, then it looks for a location in which to
place him."
"Is that how all chain-store organizations do?" I asked.
Public-domain text, read in full here on John Shaqi.
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