There was one funny little incident in connection with the broken
window-pane, however, and it came from Jimmie. When I got back to the
store, that freckled-face rascal said, "Gee, Boss, I've got a whale of
an idea!"
"What is it?" I asked.
"Why not put a big sign in the window offering a ten per cent.
reduction?"
"That's a silly idea. Why should we do that?"
"You don't get me, Boss," he said. "Here!" and he handed me a brick.
"What am I to do with this?" I asked in surprise. "Hit people on the
head as they go by the store, grab their money and give them a dishpan
in its place?"
I feared Jimmie would burst if I didn't let him finish his story.
"Put the brick in the window, Boss," he said excitedly, "then stick a
sign on it saying, 'Who threw this brick through our window, and knocked
ten per cent. off the price of everything?'"
It sounded silly; but, somehow, it interested me. I think the thing that
interested me most was that Jimmie should be looking for some way to
turn misfortune into profit. At any rate, I put that sign in the window
just as Jimmie suggested, with the added line that, as soon as the
window was repaired, prices would go back to normal.
I believe that Jimmie spent every minute of his spare time out of the
store telling people to come and see his big selling idea, for numbers
of people said to me, "Yes, I heard about your window with the brick
from your errand boy--smart kid that!" and then they would grin. It got
me some business, and started a lot of talking. I remembered what Barlow
had once said: "Keep them talking about you; and be thankful when people
pitch into you. Nobody ever bothers to kick a dead dog." I was mighty
glad it had not been our other window, though, for that had contained a
splendid show of electrical household goods.
Wednesday I had dinner again with Roger Burns. He told me that the chain
store for which he was manager had opened in good shape, and that on the
opening day they had given a clock calendar to the visitors as a
souvenir. It had been a cheap clock in a metal frame, so made that it
would either hang on the wall or stand on a shelf, while attached to it
below was a year's calendar. Above the clock had been written the
slogan:
"All the time is the right time to buy kitchen goods from the New
England Hardware Company."
Below the face of the clock was the address and Roger Burns' name as
manager.
Roger said something, that night, that interested me mightily.
"One reason why chain stores make a success is that they try to dominate
the field in one direction. For example, look at the five-and-ten-cent
stores. Notice how they all dominate any other store of their kind. They
have something distinctive and unusual about them. Notice the places of
the big drug and tobacco chain-store systems. They dominate in some
particular way!"
That word "dominate" stuck in my mind. "How do you purpose to dominate?"
I asked of Roger.
Public-domain text, read in full here on John Shaqi.
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