One other thing, as soon as it was mentioned, aroused a lot of heated
discussion--that was mail-order competition. Even in my short experience
I had felt the pressure of these mail-order houses, but somehow or other
I had taken it as a natural evil, and had not thought of taking any
particular steps to combat it. One thin, cadaverous man voiced my
thoughts when he said in a mournful drawl:
"The best thing to do is to appeal to the patriotism of the people. We
live in the town, they know us, and they are with us all the time, and
their very friendship for us ought to be enough to make them give us the
business. I believe we all ought to have posters saying 'Buy in your
home town' or something like that, and if you say this to the people
long enough, they'll do it."
As soon as he finished a short, roly-poly kind of man jumped excitedly
to his feet, and, having obtained permission to speak, said:
"I'm sorry I can't agree with Mr. Jenks. It's all right to talk
patriotism, but, hang it all, is there any one here who would buy from
his home town if he could buy cheaper elsewhere? I'll bet every one of
us here buys things out of our own towns. I know I buy my clothes in
Boston, and my wife buys her shoes when she goes to New York to visit
her sister. I can get better clothes and cheaper clothes in Boston than
I can in my home town, and I should consider myself a poor business man
if I put up with inferior clothes at a high price, just to support some
local man who couldn't compete fairly with Boston merchants.
"I tell you, gentlemen, it's just a question of competition, and I think
it's all poppycock to talk about appealing to a man's sentiment about
his home town. All things being equal, I believe the local man would get
the business every time. But if a man can buy a stove cheaper from the
mail-order house than he can from me, I shouldn't expect to get the
business.
"As a matter of fact, there are very few things that the mail-order
house can beat us on. I know a fellow came into my store a few months
ago and told me he could buy a stove I was selling cheaper from the
mail-order house. I took him up on it, and said I didn't believe he
could. He showed me the stove in the catalog, and I could see that it
wasn't the same thing I had, and wasn't as good. I pointed out to him
the difference, and he said, 'Yes, but look at the difference in the
price!' He had forgotten that he had to pay the freight, and, when that
was put on, there was mighty little difference between the two. Then I
said to him: 'You send for that stove and set it up beside the one I
have here, and, when you get them side by side, if you can honestly say
that mine isn't the better value for your money, I'll pay the bill on
your stove!'
Public-domain text, read in full here on John Shaqi.
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