Guide to Hotel HousekeepingPalmer, Mary E. (Mary Elizabeth)
General
Guide to Hotel Housekeeping
Palmer, Mary E. (Mary Elizabeth)
Home economics; Hotels
Must be morally correct.
Must have a dignified and respectable appearance.
Must have executive ability.
Must have a good disposition and try to get along with the help.
Must be a good listener and not a talker.
Must be quiet, giving orders in a firm but low tone.
Must be loyal to the management.
Must be courteous to guests.
Must not worry the management with small matters.
Must refrain from gossiping.
Neatness in dress is essential to the success of a hotel housekeeper.
She should take great pains to be always well groomed, and neat in her
attire. If she finds herself growing coarse or commonplace-looking, her
fingernails in mourning, and her hair unacquainted with soap and water,
she should at once set about to remedy the defects. It is her duty, as
well as her privilege, to dress as well as she can, not by donning all
the colors of the rainbow or by useless extravagance, but by modest and
harmonizing shades and by appropriate apparel. It behooves the woman to
make herself as good-looking as possible, for good looks pay. Obliging
manners are also a stock in trade. Grit, grace, and good looks can
accomplish wonders, especially the good looks.
Ignorance and ambition make an unprofitable combination. There are
housekeepers filling positions to-day that have never been taught to do
a single useful thing correctly; they can not darn the linens, they can
not sew, they can not upholster a chair, they can not wait on the sick,
nor can they settle the slightest dispute without sending for the
manager. The housekeeper should know how these things are done, in order
to impart her knowledge to others; for any housekeeper that has any
respect for her calling considers herself an instructor.
There is no special hour set for the housekeeper's appearance in the
morning. It is safe to say that she will make a greater "impression" and
last longer by rising at 6 o'clock. Late rising is one of the rocks on
which many a housekeeper has been wrecked.
_Cheerfulness and Good Manners._
Every housekeeper should make the "good morning" her bright keynote for
the day. She should not say, "Hello, Mollie," to a girl named Mary.
Though the girl may be only a scrub-girl, she knows a breach of
etiquette; and a girl that bears the beautiful name of Mary does not
want it changed to "Mollie."
A cheerful "good morning" should be the beginning of each day, by the
housekeeper. It makes everybody feel pleasant, and the maids can work
faster and easier when their hearts are full of pleasantness.
The successful housekeeper does not win her laurels by merely perfecting
herself in her work, but also by careful study of the lives of others in
her charge, and how to promote their happiness.
Public-domain text, read in full here on John Shaqi.
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