Higher Education and Business StandardsHotchkiss, Willard E. (Willard Eugene)
Philosophy
Higher Education and Business Standards
Hotchkiss, Willard E. (Willard Eugene)
Business education; Business ethics
The difficulty that business men find in applying scientific method
consistently in the analysis of their problems is strikingly revealed
in the labor policy of the great majority of industrial concerns. While
many men of scientific training are dealing with problems of
employment, probably no concern has undertaken to make a scientific
analysis to determine what are the foundations of permanent efficiency
of the labor force which they employ. This is not surprising, when we
remember how complicated is the problem and how short the time during
which we have been emphasizing the human relations as distinguished
from the material or mechanistic aspect of business organization.
To state even a simple problem of management, like the one concerning
the order sheet, set forth above, is to reveal some of the difficulties
of analysis which characterize all subject-matter having to do with
human activity. This means that we should not expect results too
quickly nor should we be disappointed if the first results of efforts
at scientific analysis are not absolutely conclusive. As soon as we
recognize that business is primarily a matter of human relations, that
it has to do with groups and organizations of human beings, we see that
scientific analysis of it cannot proceed in exactly the same way as
with units of inanimate matter. The reaction of human relations to
changed influences, frequently cannot be predicted until the changes
occur. Business, in other words, is a social science and, like all
social sciences, must deal primarily with contingent rather than exact
data; likewise conclusions drawn from scientific analysis must in large
measure be contingent rather than exact.
Although we cannot always isolate our factors, control our processes,
and otherwise apply scientific method, with results as conclusive as
those obtained in laboratories of chemistry, physics, or biology, we
need not therefore reject scientific method in favor of a
rule-of-thumb. We should, however, be suspicious of too sweeping claims
based on any but the most careful and painstaking analysis of facts by
persons who are thoroughly trained in the kind of analysis they
undertake.
Public-domain text, read in full here on John Shaqi.
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