When he felt that he had gained some idea of the questions and problems on people’s minds, Mr. Tsui sought the answers to them from the appropriate departments. He then assembled a small staff, compiled and cross-indexed a vast store of information in readily accessible form, and established an office in the entrance hall of the Central Government Offices, West Wing, on July 3, 1961. There his three information officers, who had expected to have to handle 80 requests for information a day, found them streaming in at the rate of about 135 a day. Early in 1962, a similar office had to be opened in Kowloon to meet the same demand. When the Chinese people were satisfied that they could get specific, friendly answers to their problems without having to pay a fee, they were both amazed and grateful. Mr. Tsui, taking a tip from the operators of goldsmiths’ shops, put his staff on hard chairs and the public on soft chairs, permitting them to talk comfortably across a low counter in a pleasant, informal atmosphere. At times it takes an agitated inquirer fifteen minutes to blow off steam before he can get around to stating what it is he really wants to know, but the staff will patiently wait him out. A married woman about thirty years of age appears to represent the favorite official type of most questioners, although they like also to have an older male official handy as a corroborating reference. Queries in English are handled as efficiently as are those in Chinese. Once the news of this service reaches all colony residents—many English and Chinese had still not heard of it in 1962—one of the most prevalent forms of petty graft and ill-will toward government will have been eliminated. Chief Justice Hogan’s attack on “closed-door” decisions and official impropriety was followed a week later by the sixth report of the Advisory Committee on Corruption, composed of a five-man body appointed by Governor Black from the membership of the Executive and Legislative Councils. The report found the highest susceptibility to corruption among the departments dealing directly with the general public—police, public works, urban services, commerce and industry and refugee resettlement. Inspection services of all kinds, it said, showed the greatest vulnerability to graft. So far the report only echoes a truism known to every municipal administration; that when the government comes to bear on some individual’s right to perform a particular function, usually for money, a few gold coins in an inspector’s pocket will often expedite a favorable decision. The Advisory Committee on Corruption has recommended clearly defined, simple licensing procedures and the introduction of bilingual (Chinese and English) application forms and explanatory booklets. A corollary recommendation that all new government employees receive a pamphlet detailing the penalties for corruption has already been accepted.