Hospital housekeepingAikens, Charlotte A. (Charlotte Albina)
Science
Hospital housekeeping
Aikens, Charlotte A. (Charlotte Albina)
Hospitals
Hospital housekeeping is intensely practical business. If it is to
be successfully and satisfactorily conducted, it demands that the
housekeeper be a woman of no inferior or uncertain attainments. All the
elements that make for success in home housekeeping, and many more, are
needed in a hospital. There must be breadth of vision, the qualities
of an organizer, the ability to deal with large problems, a keen
sense of justice, and the executive force needed to manage, without
fear, fuss or favor, the various classes of people that touch the
housekeeper’s realm. Many a man who is a success in managing a village
store would utterly fail when placed in charge of even one section
of a great department store. And the same may be said of the average
woman in hospital housekeeping. Apart from the special knowledge of
the business, that comes only by diligent study, accurate observation
and experience—never by accident—the housekeeper needs special
qualities of mind and heart. Indeed, special qualifications are needed
by every one whose life work is to be wrought out in an institution.
A hospital or any institution that has to deal with infirm, aged or
unfortunate members of society, is no place for a person of strong
racial antipathies. It is no place for the tale-bearer or the
gossip, nor for the person who has a grudge against fate and feels
she has never received justice. It is no place for the person who is
discouraged, or who assumes the air of a martyr, and leads a crushed
life, bemoaning the fact that her highest motives and best efforts are
never appreciated. Those who would live happily in an institution must
be prepared to be misunderstood, and fortified against discouragement
from that source. Sympathy with the aims of the institution is a
primary qualification. No one should enter an institution as a worker,
and especially as head of a department, who is not prepared to have
her interests centered in the people for whose benefit the institution
was brought into existence. Ability to see things from more than one
standpoint, to work comfortably with different classes of people, an
infinite capacity for detail, and systematic business habits—these
are a few of the qualities that should characterize the woman who
undertakes to manage the domestic affairs of a hospital. It need hardly
be mentioned that she needs a healthy body and a strong constitution.
The hospital housekeeper needs, if anyone needs it, reliability of
judgment, and poise of soul. If she is to control others, she must
know how to control herself. The ability to reprimand without arousing
antagonism must be hers. She should endeavor to cultivate the feeling
of personal responsibility in all over whom she has authority, and to
make them understand that the success of an institution depends not on
perfection of equipment, nor in numbers, but in thorough co-ordination
of the work in all the departments, and faithful service on the part of
all.
Public-domain text, read in full here on John Shaqi.
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