The awkwardness of uneducated letter-writers is a most serious cause of
anxiety to people who are compelled to intrust the care of things to
uneducated dependants at a distance. Such care-takers, instead of keeping
you regularly informed of the state of affairs as an intelligent
correspondent would, write rarely, and they have such difficulty in
imagining the necessary ignorance of one who is not on the spot, that the
information they give you is provokingly incomplete on some most important
points.
An uneducated agent will write to you and tell you, for example, that
damage has occurred to something of yours, say a house, a carriage, or a
yacht, but he will not tell you its exact nature or extent, and he will
leave you in a state of anxious conjecture. If you question him by letter,
he will probably miss what is most essential in your questions, so that
you will have great difficulty in getting at the exact truth. After much
trouble you will perhaps have to take the train and go to see the extent
of damage for yourself, though it might have been described to you quite
accurately in a short letter by an intelligent man of business.
Nothing is more wonderful than the mistakes in following written
directions that can be committed by uneducated men. With clear directions
in the most legible characters before their eyes they will quietly go and
do something entirely different, and appear unfeignedly surprised when you
show them the written directions afterwards. In these cases it is probable
that they have unconsciously substituted a notion of their own for your
idea, which is the common process of what the uneducated consider to be
understanding things.
The extreme facility with which this is done may be illustrated by an
example. The well-known French _savant_ and inventor, Ruolz, whose name is
famous in connection with electro-plating, turned his attention to paper
for roofing and, as he perceived the defects of the common bituminous
papers, invented another in which no bitumen was employed. This he
advertised constantly and extensively as the "Carton _non_ bitumé Ruolz,"
consequently every one calls it the "Carton bitumé Ruolz." The reason here
is that the notion of papers for roofs was already so associated in the
French mind with bitumen, that it was absolutely impossible to effect the
disjunction of the two ideas.
Public-domain text, read in full here on John Shaqi.
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