There are, however, other cases, which have sometimes come under my own
observation, in which men meet by appointment to settle a matter, and then
seem afraid to cope with it, and talk about indifferent subjects with a
half-conscious intention of postponing the difficult one till there is no
longer time to deal with it on that day. They then say, when they
separate, "We will settle that matter by correspondence," as if they could
not have done so just as easily without giving themselves the trouble of
meeting. In such cases as these the reason for avoiding the difficult
subject is either timidity or indolence. Either the parties do not like to
face each other in an opposition that may become a verbal combat, or else
they have not decision and industry enough to do a hard day's work
together; so they procrastinate, that they may spread the work over a
larger space of time.
The timidity that shrinks from a personal encounter is sometimes the cause
of hostile letter-writing about matters of business even when personal
interviews are most easy. There are instances of disputes by letter
between people who live in the same town, in the same street, and even in
the same house, and who might quarrel with their tongues if they were not
afraid, but fear drives them to fight from a certain distance, as it
requires less personal courage to fire a cannon at an enemy a league away
than to face his naked sword.
Timidity leads people to write letters and to avoid them. Some timorous
people feel bolder with a pen; others, on the contrary, are extremely
afraid of committing anything to paper, either because written words
remain and may be referred to afterwards, or because they may be read by
eyes they were never intended for, or else because the letter-writer feels
doubtful about his own powers in composition, grammar, or spelling.
Of these reasons against doing business by letter the second is really
serious. You write about your most strictly private affairs, and unless
the receiver of the letter is a rigidly careful and orderly person, it may
be read by his clerks or servants. You may afterwards visit the recipient
and find the letter lying about on a disorderly desk, or stuck on a hook
suspended from a wall, or thrust into a lockless drawer; and as the letter
is no longer your property, and you have not the resource of destroying
it, you will keenly appreciate the wisdom of those who avoid
letter-writing when they can.
The other cause of timidity, the apprehension that some fault may be
committed, some sin against literary taste or grammatical rule, has a
powerful effect as a deterrent from even necessary business
correspondence. The fear which a half-educated person feels that he will
commit faults causes a degree of hesitation which is enough of itself to
produce them; and besides this cause of error there is the want of
practice, also caused by timidity, for persons who dread letter-writing
practise it as little as possible.
Public-domain text, read in full here on John Shaqi.
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