Reasons for this disproportion are not
lacking. The study of the physical antedates
the study of the mental always. In the history
of the individual as well as of nations,
knowledge of the psychical has dragged far
behind mastery of tangible objects. We come
in contact with our physical environment and
adjust ourselves to it long before we begin to
<p 7>
study the _*acts_ by which we have been able
to control objects around us.
It was inevitable, therefore, that attention
should have been concentrated upon the material
and mechanical side of production and
distribution. Results there were so tangible,
so easily figured. For example, if the speed
of a drill or the strokes of a punch press were
multiplied, the increase would be easily recognized.
The whole country, too, was absorbed
in invention, in the development of tools to
accomplish what had always required hand
labor. The effort was not so much to increase
the efficiency of the individual worker--
though many wise and far-sighted employers
essayed studies and experiments with varying
success--as to displace the human factor
altogether.
As the functions and limitations of machinery
have become clearer in recent years,
business men have generally recognized the
importance of the human factor in making
and marketing products. Selecting and handling
men is of much more significance to-day
<p 4>
than ever before in the history of the world
--the more so as organizations have increased
in size and scope and the individual
employee is farther removed from the head
and assigned greater responsibilities.
It is not a difficult task to build and equip
a factory, to choose and stock a store. The
problems of power and its transmission come
nearer solution every day. Physics and chemistry
have revealed the secrets of raw materials.
For any given service, the manufacturer
can determine the cheapest and most
suitable metal, wood, or fabric which will
satisfy his requirements, and the most economical
method of treating it.
Of the elements involved in production or
distribution, the human factor is to-day the
most serious problem confronting the business
man. The individual remains to be
studied, trained, and developed--to be
brought up to the standard of maximum
results already reached by materials and
processes.
Few employers can gather a force of effi-
<p 5>
cient workers and keep them at their best.
Not only is it difficult to select the right men
but it is even harder to secure top efficiency
after they are hired. Touching this, there
will be no dispute. Experts in shop management
go even farther. F. W. Taylor, who has
made the closest and most scientific study,
perhaps, of actual and potential efficiency
among workers, declares that:--
``_A first-class man can, in most cases, do
from two to four times as much as is done on
the average_.''
Public-domain text, read in full here on John Shaqi.
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