Conservation and development of individuality
in workers may be made an important
factor in creating loyalty as well as in directly
increasing efficiency. Great retail stores put
many department heads into business for
themselves, giving them space, light, buying
facilities, clerks, and purchasing and advertising
credit as a basis of their merchandising;
then requiring a certain percentage of profit
on the amount allowed them. The more successful
of Marshall Field's lieutenants were
taken into partnership and, as in the case of
Andrew Carnegie and his ``cabinet of young
<p 95>
geniuses,'' were given substantial shares of the
wealth they helped to create.
Some industries and stores carry this practice
to the point of making specialized departments
entirely independent of the general
buying, production, and selling organizations
whenever these fall short of the service offered
outside; while the principle of stock distribution
or other forms of profit sharing has
been adopted by so many companies that it
has come to be a recognized method of promoting
loyalty.
Regard for the employee's personality must
be carried down in an unbroken chain through
all the ranks. It may be broken at any step
in the descent by an executive or foreman
who has not himself learned the lesson that
loyalty to the house includes loyalty to the
men under him.
It is not uncommon, in some American
houses, to find three generations of workers
--grandfather, father, and apprentice son--
rendering faithful and friendly service; or to
discover a score of bosses and men who have
<p 96>
spent thirty or forty years--their entire
productive lives--in the one organization.
Where such a bond exists between employer
and employees, it becomes an active, unfailing
force in the development of loyalty, not only
among the veterans, but also among the newest
recruits for whom it realizes an illustration of
what true co<o:>peration means.
_Many Examples of the Loyalty of Executives for
their Men in Danger_
This double loyalty--to the chief and to
the organization--is not a plant of slow
growth. Few mine accidents or industrial
disasters occur without bringing to merited,
but fleeting, fame some heroic superintendent
or lesser boss who has risked his own life to
save his men or preserve the company's
property. The same sense of responsibility
extends to every grade. Give a man the
least touch of authority and he seems to take
on added moral stature. The engineer who
clings to his throttle with collision imminent
has his counterparts in the ``handy man''
<p 97>
who braves injury to slip a belt and save
another workman or a costly machine, and in
the elevator conductor who drives his car up
and down through flames and smoke to rescue
his fellows. Such efficiency and organization
spirit is the result of individual growth as well
as the impression of the employer's personality
upon his machine.
_A Disloyal Sales Manager and his Influence on
his Force_
Public-domain text, read in full here on John Shaqi.
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