Fair wages, reasonable hours, working quarters
and conditions of average comfort and
healthfulness, ordinary precautions against
accidents, and continuous employment are
all now regarded as primary requirements
and are not sufficient to create loyalty in the
men. More than this must be done.
The chief executive should create such a
spirit that his officers shall turn to him for
help when in perplexity or difficulty. The
superintendent and officers or bosses should
sustain this same sympathetic relationship
toward their men that the executive has toward
his officers. A reputation for taking care of
his men is a thing to be sought in a chief
executive as well as in all underofficers.
Personal relationships should be cultivated.
<p 101>
In some large organizations the chief executive
may secure this personal touch with individuals
through an agent or through a department
known as the department of ``promotion and
discharge,'' ``employment,'' or ``labor.'' In
others, occasional meetings on a level of equality
may be brought about through house picnics,
entertainments, vacation camps, and so
on, where employer and employee meet each
other outside their usual business environment.
It is not worth while to attempt to develop
loyalty to the house until there has been
developed a loyalty to the personalities
representing the house. Loyalty in business is
in the main a reciprocal relationship. The
way to begin it is for the chief to be loyal to
his subordinates and to see to it that all officers
are loyal to their inferiors. When loyalty
from above has been secured, loyalty from the
ranks may readily be developed.
The personality of the worker must be
respected by the employer. ``Giving a man
a chance'' to develop himself, allowing him
<p 102>
to express his individuality, is the surest way
of enlisting the interest and loyalty of a
creative man.
To identify the interests of employees with
the interests of the house, various plans of
profit sharing, sale of stock to employees,
pensions, insurance against sickness and accident,
and so on, have been successfully applied
by many companies.
So far as possible, responsibility for the
success of the house should be assumed by
all employees. In some way the workmen
should feel that they are in partnership with
the executives. We easily develop loyalty
for the cause for which we have taken responsibility
or rendered a service.
_Creating Loyalty to Firm itself by Educational
Campaign_
Public-domain text, read in full here on John Shaqi.
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