The advance here is typical of all learning
processes. In mastering the typewriter no
absolutely new movement is required. The
old familiar movements of arm and hand are
united in new combinations. The student has
previously learned the letters found in the copy
and can identify them upon the keys of the
typewriter. Scrutiny enables him to find any
particular key, and in the course of a few hours
be develops a certain awkward familiarity with
the keyboard and acquires some speed by
utilizing these familiar muscular movements
and available bits of knowledge. All these
prelearned movements and associations are
brought into service in the early stages of
improvement, and a degree of proficiency is
quickly attained which cannot be exceeded
so long as these prelearned habits and asso-
<p 243>
ciations alone are employed. Further advance
in speed and accuracy is dependent
upon combinations more difficult to make
because they involve organization of the old
and acquisition of new methods of thought or
movement. When such a difficulty is faced, a
plateau in the learning curve is almost inevitable.
The young man who enters upon the work
of a salesman can make immediate use of a
multitude of previous habits and previously
acquired bits of knowledge. He performs by
habit all the ordinary movements of the body;
by habit he speaks, reads, and writes. During
his previous experience he has acquired some
skill in judging people, in addressing them, and
in influencing them. His general information
and his practice in debate and conversation--
however crude--enable him to analyze his
selling proposition and unite these selling
points into an argument. He learns, too, to
avoid certain errors and to make use of certain
factors of his previous experience. Thus
his progress is rapid for a short time but soon
<p 244>
the stage is reached where his previous experience
offers no more factors which can be easily
brought to his service. In such an emergency
the novice may cease to advance--if indeed
there is not a positive retrogression.
Nor is this tendency to strike a plateau
confined to clerks in the office and to semi-
skilled men in the factory. Often the limitations
of a new executive are brought out
sharply by his failure to handle a situation
much less difficult than scores which he has
already mastered and thereby built up a reputation
for unusual efficiency. His collapse,
when analyzed, can usually be traced to the
fact that his previous experience contained
nothing on which he could directly base a
decision. His prior efficiency was based on
empirical knowledge rather than on judgment
or ability to analyze problems.
Public-domain text, read in full here on John Shaqi.
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