In the main, employees do their best to acquire
efficiency; but their humanness must
not be forgotten, and the burden of increasing
efficiency must be carried largely by the executive.
His part it is to supply interest, if
the nature of the work forbids the finding of
it there, he must introduce it from outside
either by competition, by emphasizing the
connection between the task and the reward,
as in piecework, or by provision of a bonus
<p 253>
for the achievement of a certain standard of
efficiency.
He must eliminate the factors in environment
or organization which distract employees
and make voluntary interest more difficult.
He must provide the means of training and
must understand the possibilities and the
limitations of training. If a man ``slumps''
in efficiency, he must look for the cause and
make sure this is not beyond the man's control
before he punishes him. In a word, he must
allow for periods of incubation or unconscious
organization before expecting maximum results
from a new employee or an old man assigned
to a new job.
_The man who by persistent effort has developed
himself into an expert has greatly enhanced
his value to society. The boss who demands expert
service from untrained men is either a tyrant
or a fool. But the executive who develops novices
into experts and the company which transforms
mere ``handy men'' into mechanics are public
benefactors because of the service rendered to the
country and their men_.
CHAPTER XI
PRACTICE PLUS THEORY
THE demand for trained and experienced
men is never supplied. Most business
and industrial organizations find their
growth impeded by the dearth of such men.
To employ men trained by competitors
or by inferior organizations is expensive and
unsatisfactory. A man trained till he has
become valuable to his ``parent'' organization
is not likely to be equally valuable to other
organizations that might employ him at a
later time. In general, the most valuable
men in any organization are the men who
have grown up in it.
The man who is ``a rolling stone'' secures,
in a way, more experience than the man who is
developed within a single organization, but his
wider experience does not of necessity make
him a more valuable man. It is not mere
<p 254>
<p 255>
experience that educates, develops, and equips
men, but experience of particular sorts, and
acquired under very well defined conditions.
Public-domain text, read in full here on John Shaqi.
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