``Scientific management'' has taken seriously
the problem of providing and utilizing
the most valuable experiences. But the viewpoint
of the leaders in this modern movement
is that of the employer seeking the most valuable
experiences for those employees whose
work is mainly mechanical, _e.g_. machine
tenders, stenographers, etc. Scientific management
has conclusively demonstrated the
fact that it is poor economy to depend upon
haphazard experiences for the development
of those employees whose excellence depends
upon the speed and accuracy of their occupation
habits. It has thus done great service
in demonstrating the kind of experience most
valuable in developing men for positions of
routine work. But it has done little for men
whose welfare depends upon judgment--in
making new adjustments and in solving the
new problems continually arising in all positions
of responsibility. It has left for others
<p 256>
to consider the experiences most profitable
for developing executives.
_The most valuable experience in acquiring
an act of skill is frequent repetition in performing
the act_.
The value of the experience continues till
by frequent repetition the act has become so
mechanical that it is performed without attention.
Further experience has little or no
value.
On the other hand it is true that every
worthy calling demands forms of activity which
could not and should not be mechanized.
There are emergencies in every form of occupation
that call for new adjustments. The
ability to make such new adjustments depends
upon richness of experience and width
of view as well as upon skill in performing
the old processes.
The difference between a machine and a
man is that the man is capable of adjusting
himself to the changed situation, while a
machine cannot do so. The machine may work
more accurately and more rapidly than the man
<p 257>
in routine work, but it is capable of nothing
but routine work. There is a need for much
experience to make the man approximate the
skill and accuracy obtained by a machine.
But there is also need of experience to develop
the man in that particular in which he surpasses
a machine, _i.e_. in a broad experience
that enables him to form judgments and hence
to make a multitude of different adjustments
when a need for a change occurs.
A machine is constructed to perform a
particular kind of routine work in a stereotyped
way, but so soon as there is discovered a
better way of performing this work the machine
is thrown to the scrap heap because it
cannot be adjusted to new requirements.
_Experience which renders human activity
machine-like is a form of experience that increases
the probability that the possessor will be
discarded and his work accomplished by the
introduction of some new tool or some new
method of work_.
Public-domain text, read in full here on John Shaqi.
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