Perhaps we have had such easy lives ourselves that we have to go back to
our childhood to remember the delicious sense of freedom from restraint
when school was out, in order to form some idea of the pleasure a maid
feels on her “afternoon” when she leaves all duties behind her and gets
beyond the sound of the bell. As a well-trained maid, she always has to
go about the house noiselessly, never raising her voice in speaking
unless spoken to. Perhaps she doesn’t like the other maids and longs for
some congenial friend and to talk and laugh unrestrainedly. Is it
surprising that she forgets that she doesn’t have to pay her board and
lodging as the girls do who are otherwise employed than in domestic
service, and that she only thinks of their greater freedom? She
naturally longs for that freedom and for some time that she can surely
call her own.
If any trouble crops up with this new maid, don’t (because you are so
sorry that you let the other one go) offer her higher wages or urge her
to stay. It will give you backbone to remember that she will be useless
if she stays while dissatisfied and also that offering her higher wages
when you are paying enough is only a bribe and simply makes her feel
more essential to you than she really is. It wouldn’t remove the cause
of her dissatisfaction but only delay its coming to the surface again.
Sometimes by a quiet talk you can find out what the trouble is and if
the complaint is reasonable you can remove the cause.
A case in point is an experience that I myself once had when there was
dissatisfaction among some servants whom I really liked. It was after I
had, with a great deal of trouble and study, tried to arrange all their
afternoons and evenings out and their Sundays to be, as I thought,
convenient for myself and comfortable for them. I was indignant at first
at what seemed ingratitude and felt ready to dismiss them all. But, on
sober thought, the idea occurred to me of trying to get at the bottom of
the trouble by calling them all together and letting each one in turn
tell me what was her cause of discontent. At the same time I told them
all that, while I might not be able to do what they wanted, still, as my
only thought in arranging their outings was to give them rest and have
them enjoy themselves, I was ready to consider making some changes so
long as they would not interfere with the proper and regular running of
the household. It seemed quite a new idea to them that their mistress
was really interested in their pleasure. They were nice women and with
the prospect of a sympathetic hearing, their antagonism seemed to pass
away.
Public-domain text, read in full here on John Shaqi.
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