Library Essays; Papers Related to the Work of Public LibrariesBostwick, Arthur E. (Arthur Elmore)
Science
Library Essays; Papers Related to the Work of Public Libraries
Bostwick, Arthur E. (Arthur Elmore)
Library science; Public libraries
One would think that if there was anything distinctive about our systems
of distribution, commercial or otherwise, it was the great degree to
which we advertise and the money that we spend in so doing. But with it
all, this feature in its misdirected energy and lack of method is the
weak point of the whole system. Much of the money spent in advertising
is devoted to attempts to get people to buy what they do not want. Any
one knows that when he desires a very special or definite thing it is
often impossible to find it, though it may be next door. In our library
work, so far as readers are concerned, our weak points are two: first,
failure to make known our presence and our work to all who might use the
library; second, failure to hold our readers. These things are both
serious. We ourselves see so much of libraries that we find it difficult
to understand how large a proportion of any community is ignorant of
them and their work. In large cities, of course, this is more likely to
be the case than in small towns. Yet if you will compare the number of
names on your registration list with the population you serve, even
making allowance for the fact that each book withdrawn may be read by
several persons, and deducting young children who cannot read, you will
be surprised at the discrepancy. There are many people who do not know
of your library’s existence or who do not realize what it means. Your
first duty is to find some way of giving them the information and of
seeing that they shall not forget it.
Regarding the second failure, you may get some idea of that if you will
compare the growth of your registration list with that of your
circulation. The circulation never grows as fast as the membership. It
may even be stationary or decreasing while new users are coming in
daily. The fact is, of course, that former users are all the time
dropping off. Why do they drop off? It is your business to find out and
to keep them if you can. The librarian in a small community has a great
advantage in this respect, for she can know her constituency personally
and keep track of them individually.
Public-domain text, read in full here on John Shaqi.
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