_Example Better Than Talk._--In the line of not talking too much, it
is well to remember that American spirit is not aroused by Napoleonic
addresses before the fight. If the leader wants keenness and enthusiasm
in doing a piece of work, he arouses them rather by example than by
words. It is here that actions speak louder than words. You cannot put
your men "on their toes" by telling them that you want them there. You
must bring the "follow me" spirit to the work, and put so much cheerful
energy and vitality into it that your spirit is contagious. By keen
direction, happy suggestion, possibly a bit of competition, and most of
all by example you put your men on their toes unconsciously, and hold
them there till the task is done. Then you may all talk about how good
it was, and share the credit.
_Proper Subjects for Talk._--On the other hand there are things that
you must talk about. Your subordinates must understand your methods
and policies, for you want their co-operation in carrying them out.
Remember that while you are dealing with intelligent men, they still
are not wizards to be able to divine your thoughts. So do not assume a
manner of aloofness and superiority, or wrap yourself and the work in
an atmosphere of mystery. Explain in frank, homely, man-to-man talks
what you are getting at and how you intend to get at it. The atmosphere
you want is one of mutual understanding and confidence. You get it,
however, not by saying you have it, but by showing that you have it in
the way you treat the men.
Another subject for you to explain is the spirit of discipline, its
objects and its necessity. Many men have never thought about it, never
realized the necessity for obedience and the advantages of cheerful
obedience, never heard of teamwork or thought of loyalty to comrades.
As occasions arise you can explain these things in a way to make them
interesting and very real influences on the men's conduct. In this
way you may do much toward building up the group spirit you want.
In a given case of violation of rules or dereliction of duty it is
often possible to explain to all your men how this offense damages the
discipline and reputation of the group, and thus get better results
than you would from inflicting punishment.
You should also take occasion from time to time to explain the affairs
of the larger organization, to tell the men what it is trying to do
and how it is getting on with it. Tell them anything to increase their
knowledge of the whole scheme and their interest in its success, for
both these add to loyalty and morale. You want the men to have the
stimulation that comes from a live interest in the general result, so
keep "the cards on the table," and make the men participants with you
in the developments of the work. We Americans are all "from Missouri,"
and need to be shown. But when we once understand what is wanted, we
jump in heartily and put it over.
Public-domain text, read in full here on John Shaqi.
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