_Mutual Acquaintance Among Subordinates._--Another important thing is
to get these subordinates together in such a way that they will get
to know each other personally. They are really partners in the same
enterprise, and a knowledge of each other's personal equations is quite
indispensable to their successful teamwork. Personal acquaintance and
even better, friendship, will add tremendously to their efficiency. The
various departments of an organization are more or less interdependent,
and Smith will give quicker and better attention to the needs of Jones
if he knows him and especially if he thinks him a good fellow. Thus
in battle the covering fire of the artillery is far more efficient
when its commander knows that his friend Bill is out there commanding
the infantry. Therefore army control takes pains to bring those two
commanders into personal relationship before the battle. So in business
the head should make occasions for getting his subordinates together in
friendly personal relations. They will be pleased to find that they all
speak pretty much the same language, though some may not have thought
so before. This closer association removes the affectation of some and
the extreme humility of others, and exposes them all for what they
really are, fellow members of the same purpose; equally sincere in
striving for its success, and equally to be judged on their sole merits
of performance. This has been tried out successfully in many industrial
enterprises, with happy surprise for the holier-than-thou skeptics.
It is sure to be of advantage if the management goes into it with
sincerity of purpose.
_Supervision of Workers._--It is plain that the leader's job is one
of supervision and direction. It is his business to see that each
member of the team does his part to the best advantage for the general
result, and so to know the individual capacities of his men that he
can assign the right man to each task. This, as in fact do all the
other duties of leadership, requires him to be continually watching
the individual performances of his men, commending, correcting, and
co-ordinating their efforts. This forbids his actually taking part in
the work himself, not because to do so would be beneath his dignity,
but because to become involved in doing the actual work would distract
his attention from the duties of supervision, and many things would be
going on without his knowledge. If the boss shows himself anxious to
use the pick or shovel, there is always some man willing to lend him
the tools and watch his efforts with assumed interest. I recall the
case of an officer charged with building a piece of government road in
the mountains of California. No one could have been more faithful, he
set a wonderful example of energy, but expended it all on personally
working the road plow. Meantime the contractor was putting in blind
culverts and otherwise so slighting his work that most of the road slid
down the mountain that winter.
Public-domain text, read in full here on John Shaqi.
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