_Receiving Instructions._--When you receive instructions from higher
authority be sure you get their true meaning before you begin to act.
The subordinate with the quick, cheerful, "Yes, sir," and away to the
task, leaves a pleasant sensation until we discover that he has bungled
the job because he did not half understand what we wanted. Take time
to understand, but do not quibble about little details nor fuss about
the way in which the instructions are expressed. You are expected to
use your own sense and ingenuity in executing these instructions, so
be sure that you have grasped their spirit and purpose, and then go to
their execution with an enthusiasm and loyalty which will carry the
same spirit to the men.
_How to Encourage Suggestions._--We have spoken of the value of
encouraging subordinates to make suggestions for improvements, etc.,
of how they may add to the general efficiency, and how they certainly
increase the man's pleasure in his work and thus his personal
efficiency through giving play to his constructive instincts and
his natural desire for self-expression. The point now is how these
suggestions are to be encouraged. Certainly not by superficial
methods. For example, an organization which had accepted the idea
of the value of suggestions from the men tried simply to buy them
off-hand by inaugurating a bi-weekly prize rewarding contest in giving
suggestions. It was their notion that for a prize of five dollars some
employee was going to tell them how to make two blades of grass grow in
place of one. This method missed all appreciation of the fundamental
principles involved and of course ended in a farce.
These suggestions we want spring naturally from the interest and
partnership you have made the men feel in the organization; from the
ideas for improvement which they then evolve as they carry on at their
work, thinking how it might be done better or how the team might
get bigger results. The only encouragement they need is first this
atmosphere of partnership; and second, a boss who has sense enough
to give their suggestions fair consideration. The leader who has not
the time or patience to listen to suggestions can never get the best
efforts of the men, and is doing the enterprise real damage.
Public-domain text, read in full here on John Shaqi.
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