It is possible to fix a set standard of punishments, such a punishment
to follow such an offense, but this standard cannot be followed
arbitrarily. That would ignore the big human factor and all manner of
extenuating circumstances. Every case of an offense must in fairness
be judged on its own merits. The leader must judge the peculiar
circumstances attending it, consider the personality of the offender,
and above all discover the underlying motive. It is unquestionably
true that most men naturally prefer to do right, and go wrong only for
some reason. Very often some sense of offended justice is behind it.
In any case the punishment cannot be reasonable unless founded on a
true understanding of the facts. And it must be both reasonable and
just, for its one big object is the effect it will have on the man's
character and the group discipline. This effect is the determining
factor. It is most important that both leader and men shall always
realize that whatever punishment is given, it is done for the good of
all as well as for that of the individual.
_Investigation of Offense._--To be able to get at the actual truth
of the matter takes tact and knowledge of human nature. You will be
interested in developing this ability in yourself. It will often be
difficult to get the man to be frank, he cannot quite believe in your
desire to be fair, and his instincts of secretiveness, pugnacity, being
a good sport, etc., all stand in your way. Put yourself in his place
is a good rule during the investigation. It is going to take time
and patience and skill, until you have established the tradition of
cards on the table and a square deal for all. By avoiding ever acting
in passion and by always showing a determination to get the facts and
judge fairly, you will soon be able to get at the real truth about each
offense, and to learn what it really means in your organization that
this man has done as he did. Then you may decide what steps to take for
the best interests of all.
Do not think that this is Utopian, or that it takes too much time.
It is a leader's business to have time for just such things--and you
really save time by it. Do it thoroughly a few times, and you will thus
discover and root out the cause for soreness and trouble and establish
a spirit of fairness and decency which will soon reward you by freedom
from having any offenses to handle at all.
Public-domain text, read in full here on John Shaqi.
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