But it seems to me that the installation of a motor-bus service on a
branch or group of branches of any railroad is a local salesmanship and an
advertising problem, as well as a merely operating one. The schedules
should be carefully thought out in advance, and with some regard to the
convenience of the people who are expected to make use of them. They
cannot be properly made from a hundred miles away. In fact it would be a
good idea to have a neighborhood referendum in regard to these schedules.
As an advertising device alone it would be well worth while, while the
trained soul of any good advertising man would suggest local "copy" for
the newspapers of the vicinage calling attention to the safety features of
the motor-bus upon the railroad as compared with that lack when the
selfsame vehicle travels upon the highroad. Without such intensified study
and promotion methods I cannot believe that the mere introduction of the
small passenger unit upon our standard railroads is going to meet with any
pronounced success, either for the roads or for their patrons.
* * * * *
Now we are dipping into the edges of a fascinating topic indeed and one
that recently has sunk into a rut in the United States--transportation
salesmanship. In these late years the traffic managers of our railroads
have either become glorified rate-clerks or else trained special pleaders
before the Interstate Commerce Commission or the State regulatory bodies.
There is no department of railroading in which initiative seemingly has
died so dire a death as in the traffic department. There, too, precedent
rules, and seemingly with an iron hand. No man dares defy it.
The other day the British railways went back to their ingenious
before-the-war plan of making very low rates for week-ends, but always
upon trains that were not ordinarily crowded. If a man wanted to start out
on a Saturday and return say on a Sunday evening or even early Monday
morning, a most attractive rate lured him into the adventure. It was
obvious that the rate would not be taken advantage of by business men--to
the real disadvantage of the regular commercial rates--as little or no
regular business can be transacted over the week-end; while a certain
disinclination to ride at the high regular rates--high to-day in Britain,
as everywhere else in the world--is overcome by the bargain-counter
quality of the rate itself. And new riders are gained.
This is good business. It is real business. It is more; it is traffic
science upon a railroad. For it is the genuine creation of business.
* * * * *
A few weeks ago (January, 1922) the New Haven announced another extensive
slash in its passenger-train service. Its service was already but a mere
shell of what it was twenty, or even a dozen years ago. It gave decreased
travel as a reason for the slash.
Public-domain text, read in full here on John Shaqi.
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