Papers and Proceedings of the Thirty-Fourth Annual Meeting of the American Library Association: Held at Ottawa, Canada, June 26-July 2, 1912
Science
Papers and Proceedings of the Thirty-Fourth Annual Meeting of the American Library Association: Held at Ottawa, Canada, June 26-July 2, 1912
American Library Association; Library science -- Congresses
In conversing one day with the superintendent of one of our local
industries where the library is maintaining a station, I learned
something of the many provisions devised by the welfare department of
the organization as conducted by the social secretaries of the company.
From my tour of inspection I have a vivid recollection of attractive
dining rooms, an indoor gymnasium with an up-to-date swimming pool,
office or laboratory for a medical attendant to administer first aid
and attend to accidents of more or less serious nature, architectural
plans, free of charge, for prospective home builders, a well selected
book collection of popular and technical character, presided over
by a representative of the public library, which institution also
arranges for biweekly noon lectures on popular and instructive topics.
On my commending the humanitarian spirit animating the management of
the company the prompt response came: "That element enters only as
incidental in our policy. It is all a matter of business. We must hold
our organization intact. It is important to retain our skilled workmen
and we must make it worth their while to remain with us."
If it has been found to be good policy to provide for the contentment
and welfare of the human units in an organization where, after all,
a large part of the day's work is rather mechanical and of fixed
standards, how vastly more important it must be to give a close,
generous consideration to the happiness and comfort of the personnel in
a library system where the personal service is of paramount importance,
where the physical and mental vitality is under constant pressure,
where improvement in the day's work is always exacted and where
the result yielded to the individual effort is uncertain and often
undemonstrable.
In the case of library service, humanitarian regard should weigh
equally with considerations of statistics and output, inasmuch as
library work is a service for humanity and its welfare. Those entrusted
with the management of libraries may well remember the maxim that "as
we do we teach," which, applied to library conditions, may lead us to
conclude that whatsoever is done to promote the happiness and best
instincts of the rank and file in a library organization, will result
directly in instilling in the public service, rendered by them, a
spirit of sympathy, ready regard of the rights and needs of the public
and an eagerness to serve loyally. Any library management conceived and
executed in this spirit may be depended upon for achievements in what
is really _library economy_.
I'll endeavor to formulate some suggestions toward effecting such
results and I can harbor but feelings of satisfaction, should I be
advised later that they have already been practically realized in some
institutions.
The question of how to maintain and increase the efficiency of the
staff might well be approached from two angles, the physical and the
mental conservation of forces.
Public-domain text, read in full here on John Shaqi.
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