Papers and Proceedings of the Thirty-Fourth Annual Meeting of the American Library Association: Held at Ottawa, Canada, June 26-July 2, 1912
Science
Papers and Proceedings of the Thirty-Fourth Annual Meeting of the American Library Association: Held at Ottawa, Canada, June 26-July 2, 1912
American Library Association; Library science -- Congresses
Co-operation is best established by the reference work which can to a
large extent be created. For instance: One of the buyers in the supply
department is dealing with two agents for rubber bands. The contract
is a big one. There is much discussion as to which make of rubber
band will live the longer. In self-defence, the buyer telephones the
library for any information on rubber. Right here is the librarian's
chance to make or mar. Perhaps this buyer has no library card, but at
the eleventh hour has thought of the library as a last resource. There
is one sure way to cure him of ever using the library again, and to
persuade this time-pressed business man that the library is a plaything
done up in red tape, and that is to send word to him that he must come
personally to the library, sign an application, and wait for the book
according to our library law. He will probably decide to take a chance
on the merits of the rubber bands, and condemn the library as an agent
of too slow blood for his purposes.
The point is to get the information and to get it at once to the right
man. If we can find something on our own shelves, a boy is sent with
the book at once, even if he carries an encyclopaedia with him. If, as
often happens, we are not so fortunate, a signal of distress is sent
over the 'phone to the reference librarian at the main library, and
she sends out material on the next delivery. Not only does this apply
to the buyer of rubber bands, but to the chemist who wants material on
fabrics, textiles, and lubricating oils; to the manager of the grocery
department, on the blending of coffee; to the furniture buyer, on
cabinet making and period furniture; to the head of the agricultural
department on the silo and the traction engine; to the clerk in the
shipping department, on parcels post; to the girl in the correspondence
department, on punctuation; to the boy in the automobile repair shop,
on the gas engine; and so on indefinitely. A memorandum of these
requests makes a busy day for the weekly visit to the reference room
at the main library. Books of interest on each particular subject are
listed, even to government bulletins. We have even had intrusted to our
care material from the public document department, and Mr. Legler's
liberality has given us an economic value that will be the stepping
stone to a new work, and make the library a factor to be reckoned with
by the progressive commercial house.
Public-domain text, read in full here on John Shaqi.
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