So Tom found out where the best hockey sticks were made and a new
consignment was ordered. Gradually pucks and all the paraphernalia of
hockey were added and, in some way, the sale of those things became
Tom’s especial task. Boys who came for skates or sticks or leg-guards
or pucks sought him out and didn’t want to be waited on by anyone else.
Mr. Cummings laughingly referred to “Tom’s Department.” But “Tom’s
Department” made such a good showing by the middle of the winter that
Mr. Cummings was both surprised and gratified. After that Tom had only
to list an article wanted and Mr. Cummings sent in the order at once.
There was no question as to the advisability of carrying it.
The last of February, Joe Gillig caught a heavy cold and took to bed
with congestion of the lungs, and Tom suddenly found himself elevated
temporarily to the position of clerk. Mr. Cummings was at first
inclined to look for someone to take Joe’s place while he was out, but
Mr. Wright objected. “Let Tom do his work for him,” he said. “I guess
he can sell nails as well as Joe.” Mr. Cummings agreed doubtfully,
and for three weeks Tom was exempt from window washing, sweeping, and
errands. At first he was a trifle alarmed at the new responsibility,
but he got on perfectly well, and Mr. Cummings was forced to agree
with his partner that Tom could “sell nails as well as Joe.” At the
end of the fortnight he even went further than that and acknowledged
that Tom promised to become in time a much better salesman than Joe.
For Tom took a great deal of pains to please customers; and those who
looked askance at him at first on account of his youthfulness and
showed a preference for being waited on by one of the partners soon
changed their minds. Tom was somehow able to take a personal interest
in the wants of even the humblest patron and forked out two pounds
of ten-penny nails with as much care and attention as he would have
displayed in filling a hundred-dollar order. If a customer wanted
an article not in stock and which Tom believed he could obtain from
another store, he did not, as Joe would have done, carelessly inform
the purchaser that they were out of it. Tom said: “We haven’t that in
just now, sir, but I’ll see that you have it this afternoon, if that
will do. Where shall I send it?” Then at dinner time Tom scurried
around to one or another of the rival stores, found the article, paid
for it, and sent it out on the afternoon delivery. The first time he
did this he presented his bill to Miss Miller and was reimbursed. Not
long afterward Mr. Wright came across the item and made inquiries. Tom
was called in to explain. “But what’s the use of doing a thing like
that?” inquired Mr. Wright irritably. “You paid eighty-five cents for
the thing and sold it at eighty-five cents. Where does the profit to us
come in, young man?”
Public-domain text, read in full here on John Shaqi.
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