Where the avoidance of accidents is in question, the test of a special
experimental method can seldom be made dependent upon a comparison
with practical results, as we do not want to wait until the candidate
has brought human life into danger. The ordinary way of reaching the
goal must therefore be an indirect one in such cases. For the study of
motormen the conditions are exceptionally favorable, as hundreds of
thousands of accidents occur every year, but another practical example
may be chosen from a field where it is, indeed, impossible to
correlate the results with actual misfortunes, because the dangerous
situations occur seldom; and nevertheless on account of their
importance they demand most serious study. I refer to the ship
service, where the officer on the bridge may bring thousands into
danger by one single slip of his mind. I turn to this as a further
concrete illustration in order to characterize at once the lengths to
which such vocational studies may advance.
One of the largest ship companies had approached me--long before the
disaster of the Titanic occurred--with the question whether it would
not be possible to find psychological methods for the elimination of
such ship officers as would not be able to face an unexpected suddenly
occurring complication. The director of the company wrote to me that
in his experience the real danger for the great ships lies in the
mental dispositions of the officers. They all know exactly what is to
be done in every situation, but there are too many who do not react in
the appropriate way when an unexpected combination of factors suddenly
confronts them, such as the quick approach of a ship in the fog. He
claimed that two different types ought to be excluded. There are ship
officers who know the requirements excellently, but who are almost
paralyzed when the dangerous conditions suddenly threaten. Their
ability for action is inhibited. In one moment they want to act under
the stimulus of one impression, but before the impulse is realized,
some other perhaps rather indifferent impression forces itself on
their minds and suggests the counteraction, and in this way they
vacillate and remain inactive until it is too late to give the right
order or to press the right button. The other type feels only the
necessity for rapid action, and under the pressure of greatest haste,
without clear thought, they jump to the first decision which rushes
to their minds. Without carefully considering the conditions really
given, they explode in an action which they would never have chosen in
a state of quiet deliberation. They react on any accidental
circumstance, just as at a fire men sometimes carry out and save the
most useless parts of their belongings. Of course, beside these two
types, there is the third type, the desirable one, the men who in the
unexpected situation quickly review the totality of the factors in
their relative importance and with almost instinctive certainty
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